Principal Service Engineer PHP, ITSM, Virtual

Description

Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people we must empower them.

As a Principal Service Engineer, you'll serve as the technical authority driving the design, optimization, and evolution of enterprise IT Service Management (ITSM) capabilities. This highly influential role blends deep ITIL‑aligned ITSM expertise with advanced cloud engineering skills to strengthen operational resilience and enable innovation across hybrid environments. You'll lead major service initiatives, guide Helpdesk and engineering teams, shape the ITSM roadmap, and champion automation, scalability, and service continuity.

Acting as a strategic thought leader, you will set standards, drive best practices, and partner closely with business and technology stakeholders to deliver reliable, modern, and efficient service experiences across the organization.

Providence supports 100% virtual work for residents who reside within 100 miles of the following office locations:

• Oregon:
  Portland
• California:
  Santa Rosa
• California:
  Napa

• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology – or a combination of equivalent education and experience
• 8 or more years of experience working in IT Service Management engineering, administration, or related experience
• 8 or more years of experience leveraging data and metrics to drive behavior, process, and priority decisions
• Experienced using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• 8 or more years of experience leading and representing the ITSM and Operations in backlog discussions and standups to establish appropriate prioritization of workload
• 8 or more years of experience influencing engineering team members in translating customer and technical requirements into ITSM platform architecture to meet organizational performance expectations
• 8 or more years of experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
• 6 or more years of experience managing ITSM applications in cloud or hybrid environments
• 6 or more years of experience configuring and operating ITSM platforms and automation tools
• 6 or more years of experience applying ITIL framework in enterprise settings
• 6 or more years of experience mentoring technical teams and driving ITSM maturity initiatives

• Master's Degree in Computer Engineering, Computer Science, Information Technology – or a combination of equivalent education and experience
• Coursework/Training: ITIL Framework Certification
• Coursework/Training: ITSM Platform Certification ;
  Experience in a Healthcare environment

• Oregon:
  Portland – Minimum: $65.83, Maximum: $103.93
• California:
  Santa Rosa – Minimum: $76.99, Maximum: $121.55

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in our promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and…