Onsite IT Field Engineer

Location

Santa Rosa, CA

Must Have Technical/Functional

Skills:

• Strong System Admin / Desktop Admin technical skills in Windows 10/11 and macOS environments
• Strong knowledge of desktop/laptop hardware troubleshooting
• Experience with:
  Autopilot or similar deployment solutions, Microsoft Intune / SCCM / Endpoint Manager
• VPN configuration (Global Protect or equivalent)
• M365 applications (Outlook, Teams, One Drive, SharePoint)

• Provide onsite technical support for desktops, laptops (Windows & Mac), and peripherals.
• Perform PC imaging, configuration, and deployment (Autopilot, manual builds, or imaging tools).
• Install, configure, and troubleshoot operating systems (Windows 10/11, macOS).
• Troubleshoot hardware, software, and application‑related issues.
• Support enterprise tools such as Microsoft Intune / SCCM / Endpoint Manager, Company Portal / Software Center, VPN (Global Protect).
• Assist with user queries, security policies, and compliance requirements.
• Perform device onboarding, asset tagging, and inventory updates.
• Provide support for printers, mobile devices, and collaboration tools (Teams, Outlook, M365).
• Deliver white‑glove support for VIP users when required.
• Maintain documentation, incident updates, and resolution notes in ITSM tools (Service Now, etc.).
• Coordinate with infrastructure teams for server updates and patch cycles.
• Support basic server administration tasks (Windows Server, file shares, access management).

• Strong customer service and communication skills.
• Ability to explain technical issues to non‑technical users.
• Good troubleshooting and problem‑solving abilities.
• Time management and ability to handle multiple tasks.
• Team collaboration with onsite and remote teams.

Salary Range: $64,000 - $80,000 a year

Job Function: TECHNOLOGY

Job

Desired

Skills:

Desktop management | Windows | Embedded Digital Hardware