Onsite IT Field Engineer
Job in
Santa Rosa, Sonoma County, California, 95402, USA
Listed on 2026-06-24
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-24
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Technical Support
Job Description & How to Apply Below
Must Have Technical/Functional Skills
- Strong System Admin / Desktop Admin Technical Skills in Windows 10/11 and macOS environments
- Strong knowledge of Desktop/laptop hardware troubleshooting
- Experience with Autopilot or similar deployment solutions and Microsoft Intune / SCCM / Endpoint Manager
- VPN configuration (Global Protect or equivalent)
- M365 applications (Outlook, Teams, One Drive, SharePoint)
- Provide onsite technical support for desktops, laptops (Windows & Mac), and peripherals
- Perform PC imaging, configuration, and deployment (Autopilot, manual builds, or imaging tools)
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS)
- Troubleshoot hardware, software, and application-related issues
- Microsoft Intune / SCCM / Endpoint Manager
- Company Portal / Software Center
- VPN (Global Protect)
- Assist with user queries, security policies, and compliance requirements
- Perform device onboarding, asset tagging, and inventory updates
- Provide support for printers, mobile devices, and collaboration tools (Teams, Outlook, M365)
- Deliver white‑glove support for VIP users when required
- Maintain documentation, incident updates, and resolution notes in ITSM tools (Service Now, etc.)
- Network device maintenance
- Server updates and patch cycles
- Support basic server administration tasks (Windows Server, file shares, access management)
- Strong customer service and communication skills
- Ability to explain technical issues to non‑technical users
- Good troubleshooting and problem‑solving abilities
- Time management and ability to handle multiple tasks
- Team collaboration with onsite and remote teams
Salary Range: $64,000 - $80,000 a year
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