PC Network Specialist

Essential Functions

• Configures and installs hardware or software that supports critical business needs.
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.
• Sets up and connects to peripheral equipment, including printers and scanners, and troubleshoots and resolves malfunctions.
• Receives and addresses service requests from individual end users or from the help desk.
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Support the Bank's employee user community.
• Respond to trouble calls from Computer Operations, Technical Support, and the user community for PC’s and the Network.
• Evaluate and test personal computer and network software products.
• Install applications software at the workstation level.
• Instruct non-technical users on the use of software products.
• Determine user requirements and operational needs for PC/Network applications.
• Support remote connectivity (ie: VPN and MFA support).
• Create and maintain desktop and laptop images.
• Support mobile devices such as iPhones, iPads, etc.
• Support active directory including troubleshooting and resolving user and access rights issues.

• Perform special projects as assigned.
• Perform other duties as assigned.

• A combination of education and experience equivalent to an associate degree and knowledge typically gained through a minimum of one year of PC support experience.
• Valid Driver's License required
• Comp TIA Network + certification preferred.
• Knowledge of banking software applications and functionality.
• Knowledge of bank network including local area network, phone lines, VPN access, connections and services.
• Skills operating a personal computer including word processing, spreadsheet, and presentation software.
• Skills troubleshooting computer hardware and software.
• Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 50 pounds frequently. Work environment is indoors/outdoor with a majority of time being spent inside.

The hiring range for this position is $27.85-$37.25 per hour. The compensation offered will fall within this range, commensurate with the candidate’s applicable experience, education, and skills.