Information Technology Technician

Join the City of Santa Rosa's Information Technology (IT) team where you can be part of a dynamic, customer centric, collaborative, diverse, inclusive and knowledgeable organization helping to meet the organization's mission critical goals working with leading edge technology!

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.

In addition to offering a rewarding work environment, opportunity for career growth, and an excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, a choice of health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage.

Information about available benefits can be found HERE.

• 12 paid holidays annually, plus 1 to 3 "floating holidays" per year depending on hire date and years of service
• $500 Annual wellness payment
• City of Santa Rosa is an eligible employer for the Public Service Loan Forgiveness Program
• Paid Family Leave

The City of Santa Rosa is seeking an experienced information technology technician to support and maintain the organization's desktop and mobile computing environments. The current opening is in the Information Technology department under direction of the IT Supervisor performing support for the City’s employees who work for our downtown departments, (City Manager’s Office, City Attorney’s Office, City Clerk, Finance, HR, Planning & Economic Development, Housing, Community Engagement, and Parking), who are working on-site and/or remote.

The list of eligible candidates resulting from this recruitment will be used to fill the current opening, and may be used to fill future IT Technician positions.

This position is a member of a team in the IT Operations Section, which provides support for all voice communications, data communications, computer networks and all peripheral equipment, i.e., printers and personal computers (PCs, laptops, and tablets). The Section supports nearly 1,400 PC's, 225 servers, over 300 printers, a Citywide computer network with 2,900 connections in over 60 City sites with hundreds of pieces of communications equipment, and a phone system with over 1,500 phone units and over 1,100 mobile devices.

Well-qualified candidates will have excellent written and verbal communication, customer service, and time management skills, a team orientation, and significant current experience and knowledge of the latest Microsoft operating systems (Windows 11), applications (Office 365, Teams and One Drive), Browsers (Edge and Chrome), PC's (Dell preferred), mobile devices (laptops, tablets and smart devices), and be able to troubleshoot and resolve local networking and printing issues.

They should have at least 1-2 years of experience within the last five years supporting more than 50 users in a multi-location environment.

• Coordinate and provide technical support to City personnel, on-site, over the telephone, or using computer-based tools; including MS Outlook/email, MS Teams-audio/video/chat-messaging, IT’s computer remote-control software, and IT's Help Desk/Ticketing system.
• analyze and solve software, hardware, and network problems
• diagnose, troubleshoot and maintain hardware and software
• install, diagnose and troubleshoot basic problems with LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and peripheral equipment
• maintain work order request and inventory records
• respond to requests for service
• prioritize, schedule and dispatch field calls
• record and track problems and follow up to ensure that customer satisfaction is achieved prior to closing work orders; involve vendors and other Information…