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Tier 2 IT Support Engineer — Hybrid, Escalation Expert
Job in
Santa Rosa, Sonoma County, California, 95402, USA
Listed on 2026-08-30
Listing for:
WizeHire, Inc
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Portola Systems is seeking a skilled Tier 2 IT Support Engineer to join our growing team. This role focuses on supporting the Tier 1 Service Desk, managing escalations, and resolving issues within systems and networking environments.
The ideal candidate demonstrates strong technical troubleshooting, clear communication, and thorough documentation as they own escalations, perform root cause analysis, and collaborate with Systems, Security, and Network Engineering teams.
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