EDA Customer Success Application Engineer

Application Engineer

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight is a leading provider of advanced Electronic Design Automation (EDA) tools for electronic communication and semiconductor manufacturers, chip designers, and R&D integrators. Our team of applications and technical support engineers work closely with customers to enable and debug their design flows as they use Keysight EDA software such as ADS, System Vue, Golden Gate, Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of multiple customers as they work at the forefront of technology.

We are looking for a customer-focused Application Engineer who is passionate about solving complex technical challenges and enabling customer success. In this role, you will partner with engineers across the Americas to help them fully leverage Keysight EDA tools, while delivering an exceptional support experience that builds trust, advocacy, and long-term relationships.

This role goes beyond technical problem-solving—you will act as a trusted advisor, advocate, and collaborator, ensuring customers can confidently move forward in their design journey. It is ideal for engineers who enjoy hands-on problem-solving while expanding their impact by working across a wide range of customer applications, industries, and design challenges.

Responsibilities

• Partner with customers to understand not just issues, but what customers are trying to achieve – their design goals, challenges, and workflows, and help them achieve success using Keysight EDA tools
• Apply strong troubleshooting and problem-solving skills to systematically diagnose issues, identify root causes, and drive them through to resolution with ownership
• Deliver timely, high-quality support that drives customer confidence and delight
• Act as a customer advocate, ensuring feedback is clearly communicated and influences product and process improvements
• Identify opportunities to expand customer adoption and usage of Keysight solutions by understanding their evolving needs and guiding them to additional capabilities
• Collaborate across global cross-functional teams, leveraging collective expertise to solve problems more effectively
• Develop clear written and verbal communication, including customer interaction documentation, knowledge articles and technical guidance for customer self-service
• Create and deliver training content to help customers expand their capabilities with EDA tools
• Continuously learn and stay current with new tool features, technologies, and industry trends
• Manage multiple priorities effectively while maintaining strong attention to detail and follow-through
• Demonstrate agility and growth mindset by quickly learning and adopting new tools, including AI, to improve effectiveness
• Balance independent execution with strong collaboration, seeking help when needed, leveraging team expertise, and contributing to others' success

We are looking for individuals who bring not only technical expertise, but also the following qualities:

• Customer-minded:
  You start with the customer's perspective and are motivated to create positive, lasting experiences
• Curiosity & continuous learning:
  You ask questions, seek to understand deeply, and actively grow your knowledge
• Tenacity:
  You persist through complex challenges and stay committed to finding solutions
• Ownership & initiative:
  You take responsibility end-to-end and proactively drive progress without waiting to be asked
• Advocacy:
  You represent the customer's voice and…