Store Manager-Grocery, Santa Rosa CA

Overview

Job Title:

Store Manager.

Reports To:

District Manager.

Job Summary:

The Store Manager is responsible for the overall operations, profitability, and customer satisfaction of the store. This includes leadership over all department managers and staff, execution of company policies and procedures, and delivering on key performance indicators such as sales, labor, shrink, and customer service. The Store Manager ensures a safe, clean, and welcoming environment while driving operational excellence and team engagement.

• Lead all store operations including Grocery, Meat, Produce, Deli/Bakery, and Front End.
• Recruit, interview, hire, and develop department managers and associates.
• Create and manage weekly schedules to ensure appropriate staffing levels.
• Understand and evaluate the store’s P&L to drive profitability.
• Ensure compliance with all corporate programs and policies.
• Maintain inventory accuracy and ensure timely ordering and receiving of product.
• Build customer relationships and handle escalated service issues promptly and professionally.
• Ensure compliance with all local, state, and federal regulations including safety, food handling, and labor laws.
• Conduct regular store walks and audits to maintain merchandising and operational standards.
• Maintain accurate and timely reporting including sales, labor, and other key metrics.
• Promote and support company culture, values, and community involvement initiatives.
• Foster a positive work environment that encourages communication, teamwork, and professional growth.

• Minimum 3 years of experience in grocery or retail management.
• Strong understanding of store operations, merchandising, and shrink control.
• Proficient in scheduling, payroll, and evaluating P&L performance.
• Proficiency in Microsoft Office products (Outlook, Word, Excel, Teams).
• Excellent interpersonal, communication, and leadership skills.
• Ability to prioritize, delegate, and manage multiple responsibilities in a fast-paced environment.
• Working knowledge of basic computer applications and point-of-sale systems.
• Ability to lift up to 50 lbs, stand/walk for extended periods, and perform physical tasks as needed.

• Experience in training and developing team members at all levels.
• Proficient in retail technology platforms (DSD, inventory systems, planogram software).
• Knowledge of perishable department operations and quality standards.

• Frequent standing, walking, use of hands and fingers.
• Ability to operate standard office equipment and a 10-key calculator.
• Capable of bending, lifting, and reaching as needed.