Casual Sales Ambassador - Santa Rosa Plaza

Position

Casual Sales Ambassador

Weekly: 4–19 hours

Sales Ambassadors at Lush are experts in product and brand knowledge, provide exceptional customer consultations and product demonstrations, cultivate strong team relationships, contribute to overall shop excellence, and consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back. They listen to customers’ needs and share knowledge to create a unique experience that makes an impact.

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world-class customer experience, connect with customers, identify their needs, demonstrate product benefits, and make customers’ day better.
• Building the Brand: Educate customers on Lush values such as no animal testing, ethical buying, vegetarian, handmade, etc., and engage the community through events.
• Product Passion: Continually expand product knowledge and make informed recommendations for each customer.

• Development: Utilize Lush resources to develop sales techniques and product knowledge, assess performance, and seek feedback to improve skills.
• DEIB: Encourage open communication, listen to perspectives, foster belonging by promoting teamwork, collaboration, and recognizing contributions.

• Time and Attendance: Be punctual, reliable, and present. Prioritize wellbeing and stay updated with company news.
• Visuals and Merchandising: Maintain a clean, organized, visually appealing store to enhance the shopping experience.
• Stock and Inventory: Adjust product displays based on sales to improve the customer experience.
• Policies and Procedures: Follow company standards for opening, closing, product integrity, respectful workplace, and health and safety.

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Candidates under the age of 18 who are selected will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment and labour regulations.

• Experience with consultation-based customer service models
• Strong problem-solving skills to address issues that arise in day-to-day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

$19 USD per hour

Lush Handmade Cosmetics participates in E-Verify in certain US states and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island, recognizes past harm, and is committed to reconciliation and decolonization.