Service Technician - Norcal Bike Sport - Santa Rosa, CA

Job Summary

Service Technician is the front line point person for the brand to riders and encourages successful, profitable retail by applying technical expertise to deliver outstanding in‑store brand experiences. The role works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly. Service Technicians work collaboratively and hands‑on with staff and local riders as a host, mentor, brand advocate, and technical service ace.

They provide exceptional rider service, enhance rider satisfaction, and aid in meeting sales and profitability goals.

• Meet and connect with riders, ask qualifying questions, listen to their needs, and give options and advice from pre‑set service menu or a la carte service.
• Speak authoritatively on technical matters related to our bicycles; act as expert.
• Assist customers in an enthusiastic and courteous manner, providing “wow” customer service.
• Properly take in all service work, complete work orders accurately, and schedule necessary repairs.
• Advise and assist customers with product/service selection without bias.
• Maintain knowledge expertise of all merchandise in department and keep current with new product lines.
• Assist with bike sales through technical consulting and other floor duties as needed.
• Deliver best‑in‑class rider service that ensures ongoing service and high rider satisfaction.
• Maintain general cleanliness standards from opening through close, including light janitorial duties.
• Use Lightspeed point of sale systems and store operational websites proficiently.
• Maintain regular, dependable attendance and punctuality.

• Passion for cycling and the Specialized brand.
• Bike shop / bike mechanic experience preferred.
• Excellent communication skills and ability to interact effectively with riders and team members.
• Ability to work in business schedule including weekends.
• Ability to stand for extensive periods, walk, kneel, or reach; lift at least 50lbs. using proper lifting skills.

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company‑sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 weeks paid parental leave
• Paid company holidays
• Employee discounts on all products
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits (if applicable)

We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.