Tasting Room Associate

The Part-Time Tasting Room Associate is responsible for the day-to-day operation of the tasting room and provides the front-line guest experience at Balletto Winery. This position is the champion of customer service in creating the perfect balance of education and good times.

• Provide the first line of communication to the customer by greeting, directing, and answering questions regarding our wines, merchandise, history, and facility. Communicate in a knowledgeable, professional, and gracious manner that is consistent with the mission of Balletto Winery.
• Serve samples of wine, along with sharing appropriate information concerning the wines to customers in both individual and group settings.
• Must be available to work the weekend, Saturdays, and Sundays.
• Promote the wine club and process sign-ups.
• s to ensure each is of legal age to consume alcohol and provide samples of wine within CA ABC laws
• Ensure tasting room and inventory areas are clean, neat, and stocked at all times.
• Perform facility housekeeping, including tasting room, restrooms, patios, and break areas.
• Ensure that displays of wine products in the tasting room are attractive and maintained.
• Promote the sale of wine products sold in the tasting room, and pursue sales opportunities presented by contact with guests.
• Responsible for abiding by the tasting room Policies and procedures to ensure compliance including register transactions and transfers.
• Utilize cash register and POS system to transact sales and maintain tasting room inventory.
• Reconcile daily sales and post transactions.
• Maintain physical inventory of merchandise items in the tasting room and all front-of-house supplies.
• Maintain, evaluate, and provide periodic reports on the guest comments.
• Perform opening and closing checklists.
• Attend scheduled training classes and seminars.

Qualifications:

• Computer skills with various software packages including Microsoft Word, Excel, Outlook, and point-of-sale applications preferred.
• Must have strong verbal and written skills with the ability to speak in front of people.
• Ability to transact, compute monetary figures, and manage cash and credit card transactions.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Interpersonal awareness, relationship management, and influencing skills.
• Must be proactive and have strong organizational skills including exceptional attention to detail and follow-through.
• Database management and high-level guest service skills.
• Wine knowledge and appreciation are necessary for this position
• Willing to work, holidays and weekends as required and extended hours to complete the job.
• Previous customer service and retail experience preferred.
• Ability to stand for extended periods.
• The employee must be able to lift and/or move up to 40 pounds.

Education and/or Experience:

• Minimum of one (1) to three (3) years of related experience.
• High School diploma or AA degree, or a combination of education and experience.