Parts Sales Representative

Job Function &

Purpose:

Exceptional after Sales Support.

Fulfill customer needs by selling parts and accessories offered by our Dealership at a competitive price and high degree of satisfaction. To represent and promote the Sales, Service, Parts, and Rental Department operations and store network in a positive manner, which insures customer confidence, repeat business, and maximum return for the Dealership.

• Customer and Personal Service
  - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and excellent phone communication skills.
• Sales and Marketing
  - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes suggestive selling and tactics, product knowledge, and sales techniques.
• Computers and Systems
  - Knowledge and skill with computers, software systems, email.
• Mechanical
  - General knowledge of machinery parts, service items.
• Cooperation
  - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control
  - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail
  - Job requires being careful about detail and thorough in completing work tasks.
• Independence
  - Job requires a self-starting ability, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Dependability
  - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity
  - Job requires being honest and ethical.
• Concern for Others
  - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Adaptability/Flexibility
  - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Achievement/Effort
  - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

• Standing at the service counter is required
• Moderate lifting, bending, and walking
• Heat factors in the summer months
• Stress Tolerance
  - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

You report directly to the Parts Manager (General Manager). You have a functional relationship with the Service Manager, Parts, Sales, and Administrative Staff.

As a Parts Sales associate for Garton Tractors', you are responsible for accuracy of orders and fill; polite, responsive customer service; assisting other parts staff as required; increasing parts sales; assist in stocking and organizing the department; a strong work ethic that is reflective of the Parts Team. Satisfying the customer leads to referral business resulting in sales growth.

The principle & essential duties of Parts Sales consist of, but are not limited to the following.

• Keep a friendly and positive attitude. Be the best at name retention, phone skills, greeting, and establishing rapport with customers.
• Use the parts system computer system to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts professionally and politely.
• Fill customer orders from stock or special order. Contact the customer when special order parts arrive
• Prepare sales invoices
• Complete CNH Capital Plan for customer credit
• Take inventory of stock. Notify Manager on any daily discrepancies.
• Give advice to customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for warranty defects, and exchange defective parts; complete the warranty process, tagging, storing, and completing invoice.
• Mark and store parts in stock areas according to Garton Tractors' systems. Keep parts bins, showroom displays organized and clean.
• Sell additional parts by "Suggestive Selling". The influence of adding a needed part with convincing reasoning to buy can be a time saving advantage to the customer.
• Communicate with persons outside the Company
  - Communicate positively with people outside the organization, representing the Company to customers, the public, government, and other external sources.…