Case Manager, Housing

Location:

301 6th Street, Santa Rosa, CA, 95401, United States

Base Pay: $27.00 / Hour

Job Category:
Shelter and Housing

Employee Type:
Non-Exempt

Required Degree: 2 Year Degree

Travel: 15%

Manage Others:
No

Contact information

• Email HR1

The Case Manager Housing connects highly vulnerable community members experiencing homelessness to community services, employment, income growth, and housing and transitioning from experiencing homelessness to housing. The Case Manager utilizes crisis response/intervention, harm-reduction, and trauma-informed care principles to build trusting relationships and deliver wrap‑around housing stability services. The Case Manager conducts individual assessments and case planning, provides income growth, job readiness, housing search, and placement services, housing plan development, and health and job resource services.

This role works outside the office to meet program participants in their homes, in the community, and at Catholic Charities program locations.

Case Management and Service Coordination

• Provide support to participants as they transition from street to shelter to housing. Intervene in crisis situations, promote positive solutions, and re‑establish stability while providing intervention, support, and mediation to foster housing stability.
• Develop a trusting and consistent relationship with each client that supports them to envision positive change, receive needed support, and achieve their goals.
• Conduct thorough assessment to identify the client’s unique story, risk factors, and strengths to build upon for a successful program outcome.
• Develop strength‑based/solution‑focused individualized action plans that promote income growth, housing, self‑sufficiency, goal achievement.
• Coordinate wrap‑around services including mental health, legal assistance, entitlement benefits, health care, substance abuse treatment, job training, and housing assistance.
• Practice assertive engagement to motivate, encourage participation, and promote follow‑through.
• Maintain professional boundaries and a strict level of confidentiality.

Communication and Documentation

• Maintain thorough, accurate, and up‑to‑date Case Records and document service encounters as required; enter data in a timely manner in Homeless Management Information System (HMIS), Data Link, and/or Smartsheets.
• Gather housing documentation in an accurate and timely manner including application information, chronic homelessness verification, disability verification, financial records, identification, rental calculations, and annual voucher certifications.
• Respond to calls, emails, update requests, and other inquiries in a professional and timely manner.
• Follow all best practices standards of care. Follow all Catholic Charities’ Policies and Procedures, including release of information, informed consent, confidentiality, and file documentation.
• Complete required training and certifications within the established time‑period.
• Serve on an agency or community service committee representing the department and/or agency as assigned.
• Conduct case management‑related duties independently, exercise sound professional and case management judgement, maintain case records with minimal documentation errors and/or corrective actions.
• Prepare monthly program data reports and participant summaries as assigned.
• Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.

Employment and/or Income Growth

• Provide financial literacy services, including bankruptcy support, credit education, credit reports, and banking services.
• Assist in the development of a personal budget. Provide budget counseling services and education to assist in establishing payment plans for past debts and to obtain and maintain housing.
• Prepare participants for employment, including resume preparation, interviewing skills, job search support and workplace etiquette.

Housing Support

• Assist participants with accessing resources and services to increase housing stability, e.g., linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS),…