Retail​/Warehouse Operations Associate; Santa Rosa

Job Summary

The Retail Operations Associate supports daily showroom and stockroom operations while delivering outstanding customer service. This role helps maintain a clean, organized, and fully stocked environment while assisting customers, supporting inventory flow, and contributing to overall operational success.

$24.09/hour

Mon-Fri 8:30am-5:00pm

• Provide professional, proactive customer service by assisting customers with product selection, product-related questions, and showroom navigation.
• Support overall showroom presentation and customer experience.
• Communicate professionally with customers and internal teams.
• Provide support for the sales team as needed, including occasional POS transactions and customer assistance.
• Maintain a clean, organized, and stocked showroom with properly tagged merchandise and displays.
• Monitor inventory levels and assist with restocking and product organization.
• Utilize inventory software and internal systems to locate product and validate inventory accuracy.
• Conduct inventory cycle counts as requested, relaying discrepancies via email.
• Follow warehouse management system directed tasking to transport pallets of product safely between staging areas (docks, pack/holds, manual depal area and storage areas (rack)) following established preferred work methods (PWMs).
• Inspect product being moved for shortages, damage, quality, or deterioration of packing and report to supervisor.
• Replenish product to full pallet or hand stack pick location/slot from reserve location following directed tasking and established PWMs.
• Remove shrink wrap, bands or tape when placing a pallet into a selection location (for replenishments).
• Must complete the forklift operator certification process and testing.
• Adhere to warehouse management system directed selection pick path, accurately select product from inventory, label correctly.
• Stack product on the pallet with heavier items on the bottom and lighter items on top to prevent damage to the lighter products and to maintain a secure pallet.
• Secure pallets with shrink wrap according to established PWMs for delivery.
• Record any necessary/required item information into the warehouse management system.
• Convey any unsanitary conditions to the supervisor.
• Communicate load, product or pallet issues to the supervisor.
• Unload inbound products, supplies or equipment from trailers onto the dock for receipt utilizing material handling equipment following established preferred work methods (PWMs) to avoid damage to equipment or product, and according to specified configurations for storage and shipment.
• Administer shrink wrap to other pallets as needed to secure products for storage and shipment.
• Hand load product onto trucks as required.
• Ensure pallets received meet defined requirements.
• Assure all item information is appropriately recorded into the warehouse management system by verifying and entering piece count and weights against bills of lading, invoices, and other records.
• Record all overages, shortages, and damages on the OS&D form.
• Report repair or service needs to supervisor to avoid damage or an unsafe condition.
• Review pallets for quality issues and notify the supervisor of them.
• Ensure pallet labels are affixed to the correct order and residual pallets.
• Use MHE equipment only on a product that can’t be easily damaged or broken.
• Hand move (lump or handle) cases when necessary to avoid product damage.
• Follow the warehouse management system to ensure required product date rotation and tracking.
• Track and report all indirect work time in other job functions to support work measurement.
• Work effectively with immediate supervisor to minimize warehouse shrink/damage (product loss).
• Responsible for the neatness and cleanliness of assigned work areas and travel aisles, and the accuracy of warehouse locations.
• Report any unfixable/unsafe issues immediately to the supervisor.
• Detect and enforce all safety rules to eliminate accidents and injuries.
• Operate appropriate material handling equipment (MHE), such as forklifts and pallet jacks, in a safe and orderly manner to eliminate accidents and injuries.
• Observe proper lifting techniques and physical work practices…