Business Office Director

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Full Time Santee, CA, US

Salary Range: $81,000.00 To $90,000.00 Annually

Job Description

Position Title:

Business Office Director

Department:
Administration

Supervised By:
Executive Director

Compensation: $81,000-$90,000/Annual/DOE

Hours:

Vary depending on need

General Statement of Responsibilities:

The Business Office Director is responsible for the overall leadership, management, accuracy, organization, and effectiveness of the community's business office operations. This position oversees key financial and administrative functions including resident billing and collections, accounts receivable, accounts payable, banking and cash management, account reconciliation, payroll coordination, employee administrative records, vendor documentation, business licenses and permits, move‑in administration, and month‑end financial processes.

The Business Office Director serves as a primary point of contact for residents and their families regarding billing, account, contract, and other business‑office matters and works closely with the Executive Director, accounting, Human Resources, and department leaders to ensure accurate financial records, effective internal controls, timely completion of administrative responsibilities, and compliance with company policies and applicable federal, state, and local requirements.

The Business Office Director provides leadership and supervision to assigned business office, administrative, Move‑In Coordinator, and front desk personnel and is expected to maintain a high level of confidentiality, professionalism, accuracy, responsiveness, accountability, and customer service.

Specific

Duties and Responsibilities:

• Oversees resident billing and accounts receivable processes to ensure statements are accurate, complete, and issued timely.
• Reviews resident accounts and aging reports regularly and ensures appropriate and timely collection efforts are completed on outstanding balances.
• Ensures resident rates, fees, level-of-care charges, ancillary charges, credits, and other applicable charges are accurately reflected in resident accounts.
• Coordinates with appropriate departments to verify that changes in resident services and levels of care are communicated and accurately reflected in billing.
• Posts and records resident payments and other cash receipts accurately and timely.
• Maintains accurate resident census and demographic information for billing and financial reporting purposes.
• Performs and/or oversees account reconciliations and researches and resolves discrepancies.
• Maintains documentation of approved rate changes, concessions, credits, discounts and other adjustments so there is a clear audit trail.
• Responds professionally and timely to resident and family questions regarding statements, balances, payments, charges, and other account‑related matters.
• Supports move‑out financial processes, including final billing, credits, refunds, and account reconciliation as applicable.
• Monitors accounts receivable performance and communicates significant delinquencies, collection concerns, or account discrepancies to the Executive Director and accounting as appropriate.
• Oversees daily banking activities, including account monitoring, deposits, cash management, and other banking transactions within the scope of the position.
• Ensures deposits are prepared, documented, and completed accurately and timely in accordance with established internal controls.
• Completes and/or oversees weekly bank reconciliations to ensure banking activity is accurately reflected in the community's financial records.
• Researches and resolves banking discrepancies in coordination with accounting and management.
• Maintains appropriate supporting documentation for deposits, banking transactions, reconciliations, and cash activity.
• Ensures appropriate safeguards and internal controls are maintained for cash receipts, deposits, checks, and other financial transactions.
• Promptly reports unusual transactions, discrepancies, or potential financial irregularities to the…