Driver Advisor

Position: Driver Experience Advisor
The Driver Experience Advisor serves as a strategic and relational support partner for both lease-purchase operators and company drivers. This role integrates coaching, operational oversight, and business mentorship to build trust, drive performance, and increase retention. By combining data-driven insights with personal connection, the Advisor plays a critical role in ensuring drivers are informed, engaged, and supported throughout their lifecycle  Responsibilities Driver Engagement & Coaching
* Build strong personal relationships with drivers by understanding their goals, family priorities, and work preferences.
* Conduct regular check-ins and one-on-one conversations to address satisfaction, performance, and retention risk.
* Authorized to engage cross-functionally across all Hirschbach departments to address and resolve issues contributing to driver turnover.
* Collaborate with Driver Leaders to align on driver concerns (e.g., low miles, home time, pay, equipment) and maintain proactive communication.
* Serve as a liaison between drivers and departments including Recruiting, Safety, Payroll, and Maintenance to resolve friction points and improve experience.
* Use Workhound to monitor weekly feedback, identify trends, and directly address actionable driver comments.
* Conduct coaching interventions based on service, safety, or customer service issues, particularly with drivers in the bottom 20% of performance metrics.
* Facilitate transitions during fleet changes and ensure driver history is preserved and shared with appropriate teams. Business & Operational Support
* Act as a business coach for lease-purchase operators, providing guidance on:
* Lease structure and expectations
* Weekly financial planning and forecasting
* Fuel optimization and maintenance planning
* Tax planning (via ATBS or CPA referrals)
* Analyze driver data to identify underperforming drivers and provide targeted coaching (e.g., HOS utilization, Lytx camera performance, tablet usage).
* Promote utilization of internal tools like Luma and other educational resources to improve driver understanding and performance. Performance & Retention Strategy
* Track key performance indicators: bonus eligibility, production, safety incidents, preventable accidents, and Workhound satisfaction.
* Maintain at-risk driver logs in AS400; resolve flagged items through cross-functional collaboration.
* Lead root cause analysis to uncover drivers' reasons for disengagement or resignation and recommend systemic fixes.
* Participate in weekly retention meetings and escalate critical issues when needed.
* Collaborate with operations to achieve fleet goals including:
* Reducing turnover to