Office Coordinator ​/ Service Scheduler

Office Coordinator / Service Scheduler

Our client is looking for a detail-oriented and customer-focused Office Coordinator to support scheduling, customer communications, and day-to-day administrative operations. This role serves as a key point of contact for customers and internal staff, ensuring service appointments are organized efficiently and information is communicated accurately. The company offers a structured environment with established procedures and provides training on its systems and processes.

This position is temp to hire and will pay between $21 and $25/hr.

Responsibilities

• Manage incoming calls and respond to customer inquiries.
• Coordinate daily service schedules and assign work requests to field personnel.
• Keep customers informed of appointment times, schedule adjustments, and service updates.
• Monitor technician availability and update schedules accordingly.
• Maintain accurate appointment records within scheduling software.
• Provide administrative support including data entry, document management, and invoicing assistance.
• Follow up with customers regarding service requests and outstanding items.
• Assist with the coordination of daily office activities and workflow.
• Communicate effectively with field staff and office personnel to ensure smooth operations.
• Support customer satisfaction by providing timely and professional service.

Qualifications

• Previous experience in customer service, scheduling, dispatching, or office administration.
• Strong verbal and written communication skills.
• Professional and courteous phone etiquette.
• Ability to manage multiple priorities in a fast-paced environment.
• Highly organized with strong attention to detail.
• Positive, team-oriented attitude and reliable work habits.
• Comfortable learning new software applications and business processes.
• Working knowledge of Microsoft Office, including Excel.
• Strong problem-solving and follow-up skills.
• Ability to work effectively in a collaborative office setting.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.