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ServiceNow IT Support Analyst (Tier 2/3, ITIL
Job in
Saraland, Mobile County, Alabama, 36571, USA
Listed on 2026-08-22
Listing for:
ALTEN Technology USA
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst
Job Description & How to Apply Below
ALTEN Technology USA, an engineering company, is seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and Service Now. The role focuses on troubleshooting complex application issues, managing incidents, and delivering high-quality support to business users.
You will monitor application health, follow ITIL practices for Incident, Problem, Change, and Request Management, meet SLA/KPI targets, and contribute to documentation and knowledge articles
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