Scooters Coffee Shift Leader

Description

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as a team leader when the Store Manager is unavailable.

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience.
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush.
• Assist the Store Manager in onboarding and training new team members.
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance.
• Proactively seek opportunities to increase individual and team sales.
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner.
• Ensure team members follow all health, safety, and sanitation guidelines.
• Serve as a keyholder, following all opening and closing procedures.
• Demonstrate punctuality, dependability, and adaptability.
• Assist Store Manager with administrative duties as requested.

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem‑solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Equal Opportunity Employer