GM Coach

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model. Manages and supports customer service initiatives for example store of the community and community outreach programs, ensuring customer needs complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting forecasting and controlling expenses in designated business area. Confirms expenses are indexed to sales, monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and develops and executes action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting and developing qualified associates to meet staffing needs and achieve company growth. Coordinates, completes, and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability for and measures progress in achieving results, addresses improvement opportunities, demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supports the Open Door Policy, and provides direction and guidance on applying these in executing business processes and practices. Embraces differences, creates a workplace where associates are supported, and provides opportunities for all to thrive. Attracts and retains the best talent and empowers and develops talent, recognizing contributions. Maintains and promotes the highest standards of integrity, ethics and compliance.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program…