Customer Service Rep Job Sarasota area,Florida USA,Customer Service/HelpDesk

Job Title: Customer Service Representative / Service & Install Coordinator
Industry: Telecom / Low-Voltage Systems
Location: Sarasota, FL onsite
Pay: $20-23/hour
Job Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative / Service & Install Coordinator to support our telecom and low-voltage operations. This role serves as the primary point of contact between customers, technicians, and internal teams-coordinating service calls, installations, and project schedules while ensuring a high level of customer satisfaction.

The ideal candidate is organized, calm under pressure, and comfortable working in a fast-paced, service-driven environment.
Key Responsibilities

Customer & Client Support

Serve as the main point of contact for customers regarding service requests, installations, scheduling, and updates
Answer inbound calls, emails, and service tickets professionally and efficiently
Set expectations with customers on timelines, scope of work, and next steps

Service & Install Coordination

Schedule service calls and installations for field technicians and subcontractors
Coordinate daily and weekly technician schedules to maximize efficiency
Dispatch technicians and provide real-time support as issues arise
Track job status from open to close, ensuring proper documentation

Operational & Administrative Support

Create, update, and close work orders in CRM or service management systems
Verify job details, site readiness, and materials prior to dispatch
Communicate changes, delays, or issues to customers and internal stakeholders
Maintain accurate records of service history, notes, and customer communications

Cross-Functional Collaboration

Work closely with sales, project managers, and technicians to ensure smooth handoffs
Escalate technical or customer issues as needed and assist with resolution
Support billing accuracy by confirming job completion and service details

Qualifications

Required

1-3 years of experience in customer service, dispatch, or coordination (telecom, low-voltage, construction, or field services preferred)
Strong communication skills (phone, email, and written)
Excellent organizational and time-management abilities
Comfortable working with CRM, ticketing, or scheduling software
Ability to multitask and prioritize in a fast-paced environment

Preferred

Experience in telecom, low-voltage, IT, security, AV, or structured cabling
Familiarity with service dispatching or field technician coordination
Basic understanding of installations, service calls, and job workflows

Skills & Competencies

Customer-first mindset
Attention to detail
Problem-solving and critical thinking
Professional phone presence
Ability to remain calm under pressure
Team-oriented with strong follow-through

Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!
About Us
At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives. To search for other exciting opportunities in your area, visit our website at
Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify. We offer variable hour employment on contract and contract-to-hire opportunities, as well as permanent placement. MUST have valid driver's license, reliable transportation.

Interested Candidates, click "Apply", or contact the Anistar office at the number listed below.

Contact:
Anistar Technologies
PH:
Fax:
#CBU


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