Customer Service Representative Sarasota, FL

Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day customer interactions for a contract-to-permanent position in Venice, Florida. This role is ideal for someone who thrives in a fast-paced environment, delivers attentive service over the phone, and keeps information organized and accurate. The position supports operations within the waste and environmental services industry by helping customers, coordinating communication, and ensuring requests are handled efficiently.

Responsibilities:

• Manage a busy inbound call queue, handling a large volume of customer calls each day with professionalism and efficiency.

• Direct callers to the correct internal teams and coordinate with dispatch personnel to help address service needs promptly.

• Respond to customer questions and concerns with a courteous, solutions-oriented approach that supports a positive service experience.

• Assist with communication between customers and dispatch functions to help maintain smooth daily operations.

• Enter, review, and update customer and service information accurately in company systems and records.

• Use Microsoft Office and related business applications to complete administrative tasks and support operational workflows.

• Resolve routine service issues in a timely manner while escalating more complex matters when appropriate.

• Maintain clear, organized documentation to support follow-up, reporting, and service continuity.