Customer Service Representative Sarasota, FL

Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day customer interactions for a contract to permanent position in Sarasota, Florida. This opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and can manage a steady volume of inquiries with professionalism. The person in this role will help keep customer requests organized, coordinate with internal teams, and ensure information is entered accurately to support efficient operations.

Responsibilities:

• Handle a consistent flow of inbound customer calls each day, responding promptly and professionally to service-related questions and concerns.
• Direct callers to the appropriate team members and work closely with dispatch personnel to support timely communication and service coordination.
• Provide courteous assistance to customers while maintaining a positive experience across every interaction.
• Record, verify, and update customer and service information accurately within company systems and operational tools.
• Use Microsoft Office and related business applications to manage daily administrative and customer support tasks.
• Address customer issues efficiently by gathering details, identifying solutions, and following through to resolution.
• Support dispatch-related activities by relaying updates and helping ensure clear communication between departments.
• Maintain well-organized digital records and documentation to support ongoing service and reporting needs.