Leasing Professional, Customer Service​/HelpDesk

Job Details

Location:

Rolling Green - Sarasota, FL 34234. Type:
Full Time. Salary Range: $20.00 - $21.00 per hour. Category:
Leasing.

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full‑time team members and 50% for resident maintenance positions.
• All team members are eligible to participate in performance and role‑specific bonus programs.

• Perform daily tasks essential to leasing an apartment home, including:
• Prepare property for business by completing Morning Merchandising; walk property, adjust or report items requiring attention; ensure apartments, clubhouse, common areas, and amenities are clean and welcoming.
• Respond timely to prospective resident inquiries.
• Encourage prospective residents to schedule tour appointments, showcase floor plans, tour amenities, share community features.
• Determine needs of prospective residents and explain how the community fulfills them.
• Explain available lease options such as bundle packages and encourage enrollment.
• Discuss application qualifications, move‑in cost, promotions, specials, and monthly rental amount.
• Create urgency and secure an application from each interested prospective resident.
• Initiate timely follow‑up with prospective residents who do not immediately apply.
• Maintain thorough product knowledge of your community and surrounding communities.
• Shop competing communities to be prepared when prospective residents cite them for comparison.
• Represent the organization to residents, prospective residents, and the community; practice exceptional customer service; resolve resident concerns with courtesy, urgency, quality and consistency.
• Initiate outreach marketing to local businesses and build effective business relationships.
• Support the Café Application and Recertification teams by ensuring prospective residents and residents timely submit documents and information to the corresponding Café specialist; notify future residents of application approval, collect deposit balance, assign unit.
• Inspect apartment homes prior to resident move‑in to ensure adherence to standards; report items requiring attention.
• Ensure proper execution of leases and related documents by working with the Centralized Analytics Team and the new/renewing resident; collect necessary information, documents and monies.
• Encourage residents to renew; for those moving out, obtain necessary documentation, schedule inspections, communicate related information, collect final payment, applicable fines or fees, and provide move‑out procedures.
• Address resident‑related damages and policy violations; ensure proper communication and collect fines and damage fees.
• Assist in implementing and executing resident activities including after‑school programs, resident retention events, training programs, and required resident service functions.
• Complete required inspections and other administrative work for the community as directed.
• Work schedule may include evenings, weekends, and non‑scheduled support to address issues requiring immediate attention.

• General knowledge of business;
  High School Diploma or equivalent required.
• Strong customer service, verbal and written communication skills.
• Demonstrated customer service or sales experience.
• Property management leasing experience is preferred.
• Demonstrated problem resolution work experience.
• Ability to speak, read and write English for safety and productivity reasons.