Customer Service Representative; Part-Time, OPS​/Temporary; R21059

Part-Time Ops Call Center Customer Service Representative

Sarasota County Government is hiring for a part-time opportunity in the 311 Contact Center. This position offers a chance to gain valuable local government experience and support residents by answering questions and connecting them with services across all 19 Sarasota County departments.

Job Description:

If you're tech-savvy, customer-focused, and enjoy helping others, this could be a great fit. Ideal candidates have at least 1 year of customer service or call center experience, are familiar with Sarasota County communities, and bilingual Spanish skills are a plus.

This temporary OPS position is expected to last approximately six months, offers part-time hours with flexibility, and is paid $19.09/hour. Apply today!

In this role, you will receive, research, refer, and respond to the general public and county employees for government services.

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
• Determine what type of service is being requested and respond to citizen requests.
• Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
• Advise callers of the projected service, completion time, and status of their requests.
• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

Work Hours:

• Part-Time, up to 29 hours per week (flexible).
• This position offers the possibility of hybrid work 1-2 days per week after meeting the six-month probationary period!

To be considered for this role, you must have the following:

• High School Diploma or equivalent education.

The ideal candidate has the following knowledge, skills, and/or abilities:

• Bilingual in Spanish.
• One (1) year of experience in a clerical or customer service environment.
• Working knowledge of computer software dealing with public response.
• Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port.

Physical Demands:
Employees in this role must occasionally lift and/or move up to 10 lbs.

Pay Rate: $19.09/hr

OPS positions are not eligible for benefits and are only paid for hours worked.