Learning & Development; L&D Manager - R20895

Learning & Development Manager

Start Here. Grow Here. Stay Here.

The Learning & Development (L&D) Manager leads initiatives that strengthen workforce capability, leadership effectiveness, and organizational culture across the County. This role aligns employee development with the County's mission to deliver high-quality, responsive public services. The L&D Manager partners with departments to build a skilled, engaged, and service-oriented workforce prepared to meet evolving community needs.

• Lead countywide learning strategy aligned with organizational priorities and service delivery goals
• Manage one- and three-year operational plans for division, aligned with HR Department strategy and roadmap
• Sustain and optimize the learner's experience at the County, through a variety of experiences (including but not limited to synchronous and asynchronous courses, blended learning, workshops, and social)
• Assess workforce skill gaps and create targeted solutions annually
• Lead a culture of continuous learning, professional growth, and knowledge sharing

• Partner with departments to assess organizational challenges and implement practical, people-centered solutions
• Develop, manage, and communicate performance management practices that align employee goals with County priorities
• Consult on change management efforts related to new systems, processes, and service models
• In coordination with Labor and Relations Manager and HR Business Partners, consult on and mediate conflict situations with employee groups as needed
• Conduct team alignment sessions and organizational assessments, as requested
• Advance initiatives that strengthen organizational culture, engagement, and collaboration (i.e., QMM, STAR Committee, Retreats)

• Manage development programs for supervisors, managers, and leaders (i.e., ALE, Leadership Studio, New Supervisor and Manager Orientation)
• In coordination with Labor and Relations Manager and HR Business Partners, provide coaching and consultation to leaders on performance, team dynamics, and employee development
• Oversee focused development programs such as mentoring and coaching, whether provided internally or externally
• Foster a culture of accountability, feedback, and growth

• Lead team of specialists to achieve operational plan goals
• Use technology, best practices, and collaboration to develop optimized processes and ways of working within the division
• Analyze survey data, training outcomes, and workforce metrics to guide decisions
• Manage division contracts, providers, budget, and expenses to ensure fiscal responsibility and optimal ROI
• Evaluate the effectiveness of L&D programs and recommend improvements

• Ensure training programs align with federal, state, and local regulations, as well as County policies
• Support required training initiatives (e.g., ethics, safety, compliance, and certification programs)
• Maintain awareness of public sector trends, workforce challenges, and best practices

Hours:

Typical hours are Monday-Friday, 8 AM - 5 PM

Minimum Qualifications:

• Bachelor's degree in organizational development, Adult Education, Human Resources, Public Administration, or related field
• 5–8+ years of experience in learning & development, organizational development, and talent development
• Experience working within or supporting government operations, multi-department environments, or regulated industries
• Strong facilitation, coaching, and change management skills
• Ability to balance strategic initiatives with operational and compliance requirements

Preferred Qualifications:

• Master's degree in Organizational Development, Adult Education, Human Resources, Public Administration, or related field
• Public sector experience

Subject to Passing Substance Screening:
This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of 5 years.

Physical Demands:
Employees in this role must occasionally lift and/or move up to 25 lbs.

Starting Pay Range: $90,000 - $100,000/year, based on your qualifications.