Implementation Software Training Specialist

Overview

We are seeking a motivated and adaptable Software Training Specialist to join our Implementation Support team. This role is responsible for delivering high-quality training to end users during system implementations, supporting successful software adoption across client locations. The Software Training Specialist will primarily deliver remote training sessions and virtual support, with limited travel (up to 25%) as needed. When not facilitating training, this role will focus on maintaining training materials, enhancing online resources, and supporting day-to-day team operations to ensure consistency and continuity across all training initiatives.

Responsibilities

* Develop, maintain, and continuously improve training materials, ensuring alignment with system functionality and best practices

* Ensure all online resources are accurate, up-to-date, and effectively support user adoption and system usage

* Organize and manage centralized training repositories and knowledge bases for internal and client use

Training Delivery (Primarily Remote)

* Deliver engaging and effective remote training sessions for end users during software implementations

* Tailor training content to varying skill levels and operational workflows

* Provide hands-on instruction and real-time support to reinforce learning and ensure user confidence.

* Conduct occasional in-person training sessions (up to 25% travel) as needed to support key implementations

Client Implementation Support

* Partner with implementation teams to support go-live activities and ensure a seamless transition for end users.

* Troubleshoot user questions and workflow challenges during and immediately after training sessions.

* Serve as a key point of contact for training-related questions during implementation phases.

Team & Operational Support

* Provide ongoing remote support to users post-training, reinforcing adoption and addressing follow-up questions

* Collaborate with internal teams to identify training gaps, trends, and opportunities for process improvement.

* Assist the Implementation Support team with day-to-day operational tasks.

Feedback, Reporting & Continuous Improvement

* Gather and analyze feedback from training sessions to improve training effectiveness and delivery methods.

* Track training completion, user engagement, and overall effectiveness.

* Stay current on software updates and enhancements, incorporating changes into training content proactively.

Work Environment:

This position is remote/local to the Sarasota, FL area. The role is designed to support virtual training delivery and collaboration, with occasional travel (up to 25%) for on-site client support when necessary. Standard office and virtual training tools will be used regularly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; use hands to handle; and reach with hands and arms.

Competencies:

* Quality of Work - Consistently produces acceptable quality of work and only requires a reasonable amount of supervision.

* Initiative - Demonstrates a strong work ethic. Takes the appropriate risks and focuses on outcomes. Needs only a reasonable level of supervision.

* Communication - Demonstrates effective listening skills. Maintains eye contact. Focuses on content. Is thoughtful and articulate when speaking with others. Has good written and oral communication skills.

* Customer Service - Is attentive and responsive to the needs of others. Handles difficult situations with patience, tact and grace. Accurately identifies and anticipates needs. Flexible with making adjustments in service delivery.

* Punctuality/Time Management - Is reliable and punctual to work and all meetings, functions and training. Fulfills commitments on time that contribute to team goals.

* Ensures Accountability - Holds self and others accountable to meet commitments. Follows through on commitments and ensures others do the same. Acts with a clear sense of ownership.

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