Implementation Software Training Lead

Implementation Software Training Lead

We are seeking a motivated and adaptable Implementation Software Training Lead to join our Implementation Support team. This role serves as the training leader for software implementation initiatives and is responsible for developing and executing training strategies that drive successful user adoption, operational consistency, and implementation success.

Training Development & Resource Management

• Develop, maintain, and continuously improve training materials, ensuring alignment with system functionality, organizational standards, and best practices.
• Own and continuously evolve the training curriculum strategy and roadmap, leveraging feedback, adoption metrics, and organizational priorities to improve learning outcomes, user readiness, and operational efficiency.
• Ensure all online resources are accurate, up-to-date, and effectively support user adoption and system usage.
• Establish and maintain governance processes for training content, ensuring consistency across implementations and supported platforms.
• Organize and manage centralized training repositories and knowledge bases for internal and client use.

Training Delivery (Primarily Remote)

• Deliver engaging and effective remote training sessions for end users during software implementations.
• Tailor training content to varying skill levels, operational workflows, and organizational objectives.
• Serve as a subject matter expert on training methodologies and software workflows, providing guidance and recommendations to stakeholders.
• Provide hands-on instruction and real-time support to reinforce learning and ensure user confidence.
• Conduct occasional in-person training sessions (up to 25% travel) as needed to support key implementations.
• Facilitate train-the-trainer sessions and support the development of internal training capabilities.
• Provide coaching and guidance to team members on training delivery techniques, content development, and user engagement strategies.

Client Implementation Support

• Partner with implementation teams to support go-live activities and ensure a seamless transition for end users.
• Act as the training lead for assigned implementations, partnering with stakeholders to ensure training readiness, user preparedness, stakeholder alignment, and successful adoption outcomes.
• Troubleshoot user questions and workflow challenges during and immediately after training sessions.
• Serve as a key point of contact for training-related questions during implementation phases.
• Provide strategic recommendations regarding workflow optimization, change management, and training approaches to support implementation success.
• Assess implementation risks related to user adoption and develop mitigation strategies to support successful go-live outcomes.

Team & Operational Support

• Provide ongoing remote support to users post-training, reinforcing adoption and addressing follow-up questions.
• Collaborate with internal teams to identify training gaps, trends, and opportunities for process improvement.
• Lead training-related process improvement and standardization initiatives that enhance efficiency, scalability, and consistency across implementation and support activities.
• Serve as a training mentor and resource for team members, fostering consistency in training delivery, documentation standards, and customer experience.
• Assist the Implementation Support team with day-to-day operational tasks.
• Recommend and implement best practices to improve scalability, efficiency, and training effectiveness.

Feedback, Reporting & Continuous Improvement

• Gather and analyze feedback from training sessions to improve training effectiveness and delivery methods.
• Track training completion, user engagement, and overall effectiveness.
• Develop, track, and analyze key performance indicators (KPIs) that measure training effectiveness, software adoption, customer satisfaction, and implementation success.
• Stay current on software updates and enhancements, incorporating changes into training content proactively.
• Partner with leadership to identify emerging training needs and align learning initiatives with organizational goals and implementation strategies.

Train…