Property Manager -HOA

Overview

The Property Manager is required to be knowledgeable about the Florida Statute that governs HOA. Under general supervision of the General Manager, PM plans, directs, recommends, creates, and implements policies and procedures to ensure the services required to maintain the common elements of the Association(s) are provided in a first-class manner and accordance with governing documents.

This is a hands‑on leadership position assisting the General Manager with the operational, administrative, financial, maintenance, and security functions of the Association. The position requires the PM to be on call 24 hours a day, 7 days a week, for emergency consultation in case of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of the General Manager/Castle Management and are performed as stated in the Management agreement between the governing Developer Board of Directors and Castle Management, LLC.

The PM provides exemplary service consistent with the Castle Group's values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills.

Operations and Accounting

• Manage and handle day‑to‑day activities of the Property.
• Implements and utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to comply with Castle Management guidelines.
• Implements and complies with all reporting requirements outlined in the Castle Management contract.
• Implements and complies with meeting requirements outlined in Florida statute 720.
• Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work‑related injuries, and properly reports it within the appropriate timelines to the appropriate party.
• Acts as liaison with Association vendors (including but not limited to landscape, lake, and maintenance vendors) as necessary to conduct Association business, including assessing vendor performance and compliance with Castle and Association standards.
• Oversee and gather information and data for vendors.
• Management of staff, including performance management and coaching.
• Manage and track all activity logs and incident reports for the General Manager's review and assist in investigations as needed.
• Resolves and follows up on all complaints/issues and reports to General Manager.
• Assists General Manager with any special requests, i.e. administrative work, mailings, etc.
• Creates and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather‑related events and other natural disasters.
• Assists in the preparation of monthly financial reports. Maintains working knowledge of the Association’s financial reports.

• Solicits, reviews, and compiles bid analysis sheets for General Manager and Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.

Managing Relationships

• Fosters appropriate communications between Board Members, Residents, and Management.
• Responds within the required timeline to all resident owner and Board Member requests.
• Other duties and responsibilities as assigned.

Supervisory Responsibilities

• Responsible for managing frontline team (i.e. Maintenance, Admin, Office staff).
• Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws.
• Responsibilities include interviewing, hiring, training, developing, and mentoring employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education…