LN Venues, Regional Assistant Box Office Manager - Saratoga Performing Arts Center; SPAC

Position: LN Venues, Regional Assistant Box Office Manager - Saratoga Performing Arts Center (SPAC)
Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

Live Nation is seeking a qualified Regional Assistant Box Office Manager to assist with ticketing operations for concert venues in multiple locations around the New England/Upstate NY Region. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner.

The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.

This position will assist in managing the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for Live Nation owned & operated venues, as necessary. This person will be required to be on site during Live Nation promoted shows at the Saratoga Performing Arts Center (SPAC).

WHAT THIS ROLE WILL DO

Core Duties

* On Site, Night of Show management of the box office at SPAC for Live Nation promoted shows

* Serve as a Ticketing contact for events at the venue(s)/locations assigned

* Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners

* Partner with Box Office Manager on training, scheduling, and night of show supervision of Box Office personnel

* Partner with Box Office Manager in ensuring Box Office staff adheres to the company's ticket operations policies and procedures

* Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed

* Manage nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, problem resolution etc.)

* Create a positive & collaborative working environment and maintain staff morale

* Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

* Facilitate open communication with the Box Office Managers, staff, and all other venue departments

Event Management Duties

* Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software.

* Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details

* Partner with the Box Office Managers, Marketing, Production, Talent, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion

* Partner with the Box Office Managers on monitoring of ticket inventory

* Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue

* Partner with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue

* Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties

* Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders

* Partner with Box Office Managers to ensure venue Box Office staff adheres to the company's policies and procedures

* Partner with the Box Office Managers to perform Box Office safe reconciliation, prepare deposits, and run all daily financial reporting

* Actively participate in event settlements, as needed

Other Duties

* Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately

* Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.

* Keep current with all key ticketing trends in the entertainment industry

* Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead

* Assist in the accurate and timely flow of event…