General Manager

We are seeking an experienced General Manager to lead the opening and successful launch of a new, full-service Residence Inn in Wilmington, DE. This is a rare opportunity for a seasoned hospitality leader to build a team from the ground up, establish a strong service culture, and oversee the debut of both the hotel and a vibrant on-site beer garden.

As the opening General Manager, you will play a pivotal role in bringing this property to life-guiding pre-opening planning, hiring and developing an exceptional staff, shaping guest experiences, and ensuring a smooth, on-schedule launch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Services

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding to guests' needs.
• Is committed to making every guest 100 percent satisfied.
• Ensures hotel staff, including all new-hires, know AND understand the importance of guest satisfaction, and are trained to meet service standards; develops added-value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Ensures hotel standards contribute to the delivery of consistent guest service.
• Implements and practices guest service initiatives.

Marketing and Sales Management

• Develops and implements marketing and action plans based on demand segments to maximize revenue per available room.
• Knows why competitors are successful in each demand segment and directly markets/sells against them.
• Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy.
• Coordinates advertising, public relations, and promotional programs.
• Knows key accounts and actively "sells" through sales calls, property tours, etc.

Profit Management

• Meets or exceeds budgeted profit margin for hotel.
• Accurately forecasts revenues/expenses.
• Prepares annual budget that accurately reflects the hotel's business plan.
• Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
• Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.
• Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.
• Produces accurate, timely financial reports.
• Knows the hotel's demand segments and sources of business for each.
• Knows the principal competition for each demand segment and can take advantage of the hotel's relative strengths against each.
• Identifies major revenue and expense opportunities and possible problems.
• Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).
• Translates business plans into action and manages those actions toward the achievement of revenue and cost objectives.

Human Resource Management

• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified workforce.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes employee selection, training and development as a way of doing business.
• Ensures all hotel employees know hotel objectives.
• Ensures personnel files are accurate and comply with both local and federal laws and regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures employees understand policies, pay procedures, bonus plans and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Ensures training objectives and development plans are completed.
• Monitors and maintains acceptable turnover levels.

Asset Management

• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Ensures ongoing staff and employee involvement in preventive maintenance programs.
• Protects the interests of the hotel during capital projects.
• Coordinates capital projects within budget, on…