Enterprise Insurance Systems Manager

We're seeking an experienced and business-minded Enterprise Insurance Systems Manager to join our team. Reporting to the Sr. Manager of Enterprise Technology & Information Security, this remote role owns the insurance business systems Veracity runs on and leads the team of administrators behind them. Success is measured in business outcomes - adoption, cycle time, data quality, and customer experience - not ticket counts.

They must understand the insurance business itself well enough to know when a system limitation is a configuration problem versus a workflow problem versus a compliance problem, and be able to make that call credibly with underwriting, service, and compliance stakeholders.

• Set and drive the vision for the insurance-systems portfolio - publish and maintain a 6-12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders so the systems demonstrably solve business problems
• Own day-to-day administration, configuration, and change decisions within the portfolio - recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts - and upscale cross-pillar changes or anything touching enterprise security or compliance standards
• Manage, coach, and develop the admin team - set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS
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• Own the systems register for the portfolio - drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption
• Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes
• Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio
• Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors - negotiate with Finance and Legal support
• Partner with Info Sec/GRC and the Risk Manager on least-privilege access, data handling insurance-regulatory requirements, and SOC 2 evidence for these systems
• Coordinate with the Delivery & Automation team on integrations and automation - safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought
• Required to perform other duties as requested, directed, or assigned

• 5+ years owning or administering enterprise SaaS platforms - CRM, agency/policy management, or ERP class - with demonstrated accountability for business outcomes, not administration alone
• 2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
• Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
• Vendor, license, and budget management experience
• Technical fluency - comfortable with integrations, APIs, reporting and data tools, and automation concepts
• Clear written communication and documentation discipline
• Working knowledge of the full insurance policy lifecycle and how each stage - quote, bind, endorse, renew, cancel, claims - generates data, documents, and handoffs that agency management systems must support cleanly
• Familiarity with agency operations across distribution models including MGA, wholesale brokerage, retail agency, and Insur Tech - and how carrier relationships, compliance obligations, and licensing requirements shape how these systems are configured

• Insurance industry experience - agency, brokerage, MGA, carrier, or insurtech; candidates who understand insurance workflows and terminology will…