Mountain Access Lead Mountain Access Lead Guest Services Mountain Access Powder

Position: Mountain Access Lead September 24, 2026 September 24, 2026 Mountain Access Lead Guest Services Mountain Access Powder
# Mountain Access Lead Powder Mountain - Eden, UT 84310## Overview Salary Range $21.00 - $26.00 Hourly## Summary As a Mountain Access Lead at Powder Mountain, you are the on-the-ground leader who keeps mountain access points safe, secure, and running smoothly shift to shift. Reporting to the Mountain Access Manager, you will serve as the first point of escalation for guest conflict, and put the resort’s fraud prevention procedures into action every day.

You will model a safety-first mindset, calm and respectful de-escalation, and friendly guest service while keeping lift lines organized and guests moving.## About this Role

Job Title:

Mountain Access Lead  Department:
Guest Services  Status:
Seasonal (FT & PT)  Reporting To:
Guest Services Manager

Key Responsibilities:

* Keep Every Shift Safe:
Follow and enforce all safety and access protocols at your assigned posts. Monitor lift lines and mazes for hazards, crowding, and unsafe snow levels, and work with Lift Operations to correct them. Respond promptly to emergencies and accidents, contact Ski Patrol or Public Safety when needed, and complete incident reports accurately. Brief team members on safety expectations at the start of each shift.
* De-escalate Guest Conflict:
Act as the point person of escalation when a guest becomes frustrated or confrontational, including during access denials and pass confiscations. Use calm, respectful, and professional de-escalation techniques to resolve issues while keeping guests and staff safe. Recognize when a situation should be handed to the Mountain Access Manager, Public Safety, or Ski Patrol, and support team members after difficult interactions.
* Prevent Fraud at the Gate:
Carry out daily fraud prevention procedures following Mountain Access fraud SOPs. Use Smart Guard software and photo verification to identify pass sharing, reselling, and misuse of products. Handle suspected fraud consistently and fairly, document every violation, and report trends and concerns to the Mountain Access Manager to support revenue reconciliation.
* Manage Mountain Access & Guest Flow:
Check guest tickets and passes and ensure proper mountain access while keeping lift lines smooth, orderly, and safe. Help adjust maze layouts and staffing as crowds change to reduce wait times.
* Deliver a Welcoming Guest

Experience:

Greet every guest with a friendly, positive demeanor and serve as a go-to resource for accurate information about resort services, products, sales locations, and mountain way finding. Troubleshoot RFID card and Bluetooth ticket issues and help your team resolve common problems on the spot.
* Operate Equipment:
Use and troubleshoot Line Control Modules (LCM), hand scanners, Axess gates, and the online sales portal. Make sure equipment is checked out, returned, and cared for each day, and alert Lift Maintenance and the Lift Operations Manager when equipment fails.
* Uphold Our Values:
Embrace and promote Powder Mountain’s Purpose, Values, Priorities, and all company policies and procedures, and set the example for your team.
* Navigate the Mountain:
Safely ski or snowboard designated routes to and from assigned chairlifts or mountain locations.
* Additional responsibilities as needed:  + Work directly with Public Safety and Ski Patrol to create a safe environment for guests and employees.  + Follow all lift training and procedures.  + Maintain the ramp, maze, loading, and unloading areas, including shoveling snow when needed.  + Maintain all lift signs (ANSI and informational).  + Provide documentation and statements to support fraud and guest incident investigations.  

+ Support the Mountain Access Manager with shift reports, scheduling, and other projects.

Requirements and/or

Qualifications:

* Safety Mindset: A…