Retention Assistant Position

Position: Goodwill Retention Assistant Position
Make a difference at Goodwill in Sarnia as a full-time Retention Assistant. Enhance client engagement through effective front-desk operations and administrative support.

As part of Goodwill Industries, the Retention Assistant will facilitate client follow-ups, manage initial communications at the Career Centre, and assist with scheduling appointments. This position, backed by the Canada Summer Job Grant, is ideal for candidates who are enthusiastic about community service and eager to grow professionally. Experience the fulfillment of working in a mission-driven environment while developing essential workplace skills.

Key Responsibilities:

• Conduct client follow-up calls and record outcomes

• Answer phones and greet clients effectively

• Schedule appointments and gather client information

• Collaborate with team on forms and file processing

• Attend staff meetings, workshops, and seminars

Requirements:

• Candidates must be aged 15-30 at employment start

• Must hold Canadian citizenship or permanent residency

• Previous office administration experience preferred

• Excellent communication and problem-solving skills

• Basic computer skills and willingness to complete background check

Engage with your community while developing valuable experience in this rewarding role with Goodwill.
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