Retail Advice Specialist

About Us

We are a dynamic and growing credit union with 10 locations across Southwestern Ontario, committed to providing exceptional financial services to our members.

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

At Mainstreet we believe in investing in you – whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

• Personalized
  :
  High quality personalized advice with flexible solutions.
• Supported
  :
  Highly responsive through empowered professionals.
• Known
  :
  Meaningful impact and connected to community.
• Easy
  :
  Easy and in the way our members prefer.

• Salary: $57,912.00 - $87,591.00 (commensurate with experience)
• Bonus: Eligible for a discretionary annual bonus based on individual and organizational performance.
• Location: Sarnia Branch location
• Preferred
  
  Qualification:
  
  A valid mutual fund licence is considered a strong asset; however, it is not required at the time of hire. The successful candidate will be required to obtain the licence within six (6) months of employment.

Using the Advice Based model approach, proactively market the organization’s products and services by promoting, upselling and cross selling the full range of lending and investment vehicles with emphasis on retail loans, mortgages, credit card products, lines of credit, registered and non-registered deposit vehicles and sundry services.

Increase wallet share by looking for growth opportunities within assigned membership base. Actively participate in all branch sales campaigns and promotions and play a key role in the organization’s sales-oriented culture by performing all aspects of the mandate.

Maintain a high profile and image as the financial institution of choice in the community by establishing member and non-member client relationships and business contacts.

• Advise current members and potential new members on Credit Union Products and Services (including personal and business accounts, overdraft applications, Master Card applications, registered and non-registered savings and term deposits) using the Advice Based model approach
• Identify opportunities to promote, upsell and cross sell the Credit Union lending products including loans, mortgages, lines of credit and credit cards
• In concert with the Branch Manager/Assistant Branch Manager, assist with the execution of the branch marketing program to attain loan, deposit, sundry products and member growth within set objectives
• Represent the Credit Union in the community by participating in local business activities and community functions
• Assist with a variety of branch related duties and activities as instructed by the Branch Manager/Assistant Branch Manager
• Enter all information into CRM (sales, referrals, member interactions, information) that provides information to enhance the Credit Union’s opportunity to better serve the membership
• Refer members to Commercial & Agricultural Account Manager and Wealth Management Advisor as opportunities are presented
• Meet set sales objectives for investment and loan growth targets
• Approve and/or decline loans, mortgages and other lending products within the limits of authority as defined by the Credit Union Act, the By-laws and Credit Union Policy
• Interpret the branch operating procedures, lending policies and security requirements and ensure that guidelines are adhered to
• Ensure daily monitoring of the Delinquency Report. Follow up on delinquent accounts up to 30 days, contact members as required and maintain records of action taken in CRM
• Assist with Line of Credit Reviews and processing of required reports
• Negotiate…