Operations Manager

Find Your Limitless with Reliance

By joining Reliance as an Operations Manager, you'll become an integral part of the team and will be provided with the tools and training necessary to succeed. We have ambitious growth plans and are looking for team members who want to grow with us. If you're ready to pursue limitless opportunities, join us!

• Learn and grow as a valuable contributor to a team that cares about Reliance and its customers.
• Collaborate with local managers to plan, budget and deliver on P & L targets.
• Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet service commitments.
• Measure, monitor, and drive achievement of all operational metrics and provide appropriate reporting and analysis.
• Lead and support the development of a growth‑through‑service mentality that drives customer satisfaction and future business growth.
• Coach and manage a team of technical professionals to maximize performance, engagement and achievement of objectives.
• Drive excellence through third‑party partners by identifying, selecting, and negotiating agreements that align with Reliance’s strategy and goals; manage these relationships to ensure delivery of key metrics and standards.
• Perform regular reviews of cost, quality, safety, and productivity metrics; set plans and execute effectively to drive optimal performance of operations and third‑party partners through goal setting, observation, coaching, and reviews.
• Partner and collaborate with stakeholders (e.g., Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
• Drive a destination of choice for team members, customers and third‑party partners by setting a standard of service excellence and engaging all parties to support this standard.

• The tools and training you need to succeed.
• A knowledgeable, collaborative team to learn from.
• Competitive base pay with the potential to earn more tied to your success.
• A comprehensive benefits plan for you and your family.
• Career paths that allow advancement within the company.
• Perks for high‑performing team members, including opportunities to win and to participate in annual President’s Club trips.
• A culture recognized as one of Canada’s Most Admired Corporate Cultures, with a proud commitment to diversity and inclusion.

• A growth mindset; dependable, ambitious and eager to grow with Reliance.
• At least 5 years of experience in the HVAC industry with technical knowledge of HVAC equipment.
• 3–5 years of successful operational leadership experience aligned with formalized corporate objectives.
• Ability to unlock the full potential of technical professionals through development and leadership.
• Track record of retaining and attracting top talent.
• Strong competitive awareness and the ability to coach accordingly.
• Initiative to introduce new programs that drive further growth.
• Ability to align corporate goals with individual objectives.
• Strong self‑awareness, emotional intelligence, and excellent verbal and written communication skills.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, including minorities and those with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.