Store Manager, Retail & Store Manager

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in‑store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we’re Pet Experts and pet lovers, too.

Location: Forest, Ontario

Starting From: $19.95

As a Store Manager you will coach and develop your store team to deliver world‑class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career‑building environment

• Ensure customers and community relationships and customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society).
• Manage a team of employees including recruiting, scheduling, training, day‑to‑day assignment of tasks, supervision and coaching.
• Ensure staff adhere to operational standards and procedures set at the corporate operations level.
• Coordinate administrative activities: order placements, maintain appropriate inventory, ensure store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork.
• Coordinate efforts of store staff to achieve targeted business results.
• Other duties and tasks as required.

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings.
• Reliable means of transportation to and from the store.
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service.
• Capacity for understanding inter‑team conflicts and escalating when necessary.
• Working knowledge of POS system.
• Ability to lift 50 lbs repetitively.
• Industry experience an asset.

This posting is for an existing vacancy.