Advice Centre Manager - Lambton Quay, Wellington | Full Time, Permanent

Ready to lead a high-performing team in the heart of Wellington?

We're looking for an inspiring leader to join ASB as our next Advice Centre Manager at Lambton Quay. This is an exciting opportunity to lead a talented team, shape a positive and high-performing culture, and play a key role in helping our customers achieve their financial goals while delivering outstanding business outcomes.

At ASB, our purpose is to help New Zealanders get one step ahead, and our values guide how we show up every day. We're looking for someone who leads with authenticity, cares deeply about people, embraces collaboration, and brings our values to life through their leadership.

As Advice Centre Manager, you'll lead and develop a team focused on delivering exceptional customer experiences while achieving strong commercial results. You'll empower your people to grow, champion continuous improvement, and create an environment where success is celebrated and everyone can thrive.

• Coach and develop a high-performing team.
• Create an engaging, inclusive and customer-focused culture.
• Lead the delivery of ASB's strategic priorities.
• Partner with regional and specialist teams across the bank.
• Drive strong business, customer and people outcomes.
• Promote innovation and new ways of working.
• Ensure effective risk management and operational excellence.

You may already be leading a branch or customer-facing team, or perhaps you're an experienced people leader ready to take the next step in your career.

• A genuine passion for developing people and helping them succeed.
• Strong coaching, leadership and influencing skills.
• Commercial acumen and sound decision-making capability.
• The ability to inspire, motivate and bring out the best in others.
• A collaborative mindset and commitment to a One Team approach.
• Strong communication and relationship-building skills.
• The agility to lead through change and continuous improvement.

Based in the heart of Wellington's CBD, Lambton Quay is a vibrant Advice Centre that offers the opportunity to lead a team making a real impact for customers and the local community. You'll enjoy the support of a collaborative regional leadership team while building your own leadership capability and career at ASB.

At ASB, we invest in our people and create opportunities for them to grow. You'll join an organisation where values matter, success is shared, and people are encouraged to bring their whole selves to work.

This is a rare opportunity to lead a well-established team in a full-time, permanent Monday to Friday role, offering work-life balance alongside a rewarding leadership career.