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Job Description & How to Apply Below
CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.
CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.
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About This Opportunity
The Area Director is a critical leadership role that ensures achievement of operational outcomes in client experience, team member experience and business performance across the multiple clinics in their region. By creating an environment that exemplifies CBI Health’s purpose, promise and values, this role builds, leads and inspires talented teams to deliver exceptional care, engagement, and results. Reporting to the Vice-President, Operations, this role contributes to achieving company targets by executing on and ensuring direction and governance on operational accountabilities that align with CBI Health’s near‑term goals and strategic vision.
Salary range: $110, 000–$130,000 per year
Take an inside look at what you’ll do each day
Business Performance / Operational Excellence:
Drive delivery of financial results within the region by ensuring effective execution and governance of established operational practices, and proactively identifying and addressing performance risks
Analyze operational performance metrics (e.g. clinical and business outcomes, and client and team member experience), to deliver continuous improvement, ensuring operational KPIs are met or exceeded
Ensure effective and efficient execution of nationally-designed service delivery models and processes, by leading adoption, identifying innovation opportunities and addressing gaps in performance/adherence
Ensure the health and well-being of clients and staff through compliance to policies and procedures and effective risk and facility management;
Ensure compliance with all contracts, accreditations, and legislative/regulatory bodies
Collaborate with Area/Clinic Managers to proactively access national operations (Business Development, Training & Development, Contact Delivery/Business Services) and corporate business partners (IT, HR, Procurement, Facilities, Marketing, Communications, Legal) to meet contractual and business needs
Collaborate with Vice‑President, Operations to define and deliver region targets that align with CBI Health’s strategic vision
Leadership and People Management:
Engage and connect with team members in partnership with Clinic/Area Managers to reach organizational goals and objectives, including quarterly in‑person visits
Build, lead, develop and inspire a performance‑driven Clinic/Area Managers, including ensuring the identification and development of future leaders
Drive team member experience by creating an environment that aligns with CBI Health’s promise, purpose and values, by drawing and retaining high performing talent, ensuring role clarity and by ensuring Clinic/Area Management team deliver on the same
Implement regional engagement initiatives, executing on action plans derived from Engagement Survey results, Town Halls, Advisory Committees
Navigate the change required to fulfil the centralization initiatives of several back office functions.
Client Engagement:
Ensure execution of company processes to drive a consistently great client experience for all clients, including governing clinic schedules to ensure timely access to services for our clients
Partner with Clinic/Area Managers and national operations and corporate business partners to address client concerns
Collaborate with Communications/Marketing to engage with local community, including…
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