Area Director Job Sarnia area,Ontario Canada,Management

Area Director – Southwestern Ontario

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.

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About This Opportunity

The Area Director is a critical leadership role that ensures achievement of operational outcomes in client experience, team member experience and business performance across the multiple clinics in their region. By creating an environment that exemplifies CBI Health’s purpose, promise and values, this role builds, leads and inspires talented teams to deliver exceptional care, engagement, and results. Reporting to the Vice-President, Operations, this role contributes to achieving company targets by executing on and ensuring direction and governance on operational accountabilities that align with CBI Health’s near‑term goals and strategic vision.

Salary range: $110, 000–$130,000 per year

Take an inside look at what you’ll do each day

Business Performance / Operational Excellence:
- Drive delivery of financial results within the region by ensuring effective execution and governance of established operational practices, and proactively identifying and addressing performance risks
- Analyze operational performance metrics (e.g. clinical and business outcomes, and client and team member experience), to deliver continuous improvement, ensuring operational KPIs are met or exceeded
- Ensure effective and efficient execution of nationally-designed service delivery models and processes, by leading adoption, identifying innovation opportunities and addressing gaps in performance/adherence
- Ensure the health and well-being of clients and staff through compliance to policies and procedures and effective risk and facility management;
  Ensure compliance with all contracts, accreditations, and legislative/regulatory bodies
- Collaborate with Area/Clinic Managers to proactively access national operations (Business Development, Training & Development, Contact Delivery/Business Services) and corporate business partners (IT, HR, Procurement, Facilities, Marketing, Communications, Legal) to meet contractual and business needs
- Collaborate with Vice‑President, Operations to define and deliver region targets that align with CBI Health’s strategic vision
Leadership and People Management:
- Engage and connect with team members in partnership with Clinic/Area Managers to reach organizational goals and objectives, including quarterly in‑person visits
- Build, lead, develop and inspire a performance‑driven Clinic/Area Managers, including ensuring the identification and development of future leaders
- Drive team member experience by creating an environment that aligns with CBI Health’s promise, purpose and values, by drawing and retaining high performing talent, ensuring role clarity and by ensuring Clinic/Area Management team deliver on the same
- Implement regional engagement initiatives, executing on action plans derived from Engagement Survey results, Town Halls, Advisory Committees
- Navigate the change required to fulfil the centralization initiatives of several back office functions.
Client Engagement:
- Ensure execution of company processes to drive a consistently great client experience for all clients, including governing clinic schedules to ensure timely access to services for our clients
- Partner with Clinic/Area Managers and national operations and corporate business partners to address client concerns
- Collaborate with Communications/Marketing to engage with local community, including sponsorship…