Field Operations Associate

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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than
4.6 million customers worldwide with maintenance, repair and operating(MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported
2025 revenue of $17.9 billion. For more information,

Compensation
The hourly rate for this role ranges between $21.61 - $29.72, with eligibility for an incentive target of $1,800.00,which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.

Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary
This unique hybrid

KeepStock/ Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer’ssites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The individualobjectiveis to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude.

The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

As ahybrid rolethe individualwillberequiredto work in Grainger Canada branchand alsobe on the road servicing customer accounts .

You Will
The duties and responsibilities of this position can be broken down into two categories (Keep Stock& Branch), and include but are not limited to:

Branch

Ownership of the entire customer experience. This includes appropriate product selection based on customer requirements,accurateorderentryand maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.

Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.

Promote Company products and services to customers and provide substitutions where required

Maintain well-rounded knowledge of products and toolssoldincluding the completion of the required certification.

Processing customer transactions.

Providing customer updates whenrequiredon delivery, lead times, quotes, etc.

Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI).

Collaborating with KS customers on program/product updates for vending/VMI program.

Keep Stock

Service the customer’s specific needs,included but not limited to Vendor Managed Inventory, vending unit replenishment etc.

Ensures proper product stocking levels at customer locations by scanning fororders as inventory is depleted.

Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.

Meet regularly with a schedule of key customer contacts to ensure needs arebeing metand products are available. This includes scanning, putawayand spot buys of products.

Resolve customer problems promptly and accurately in a manner that willretainand promote customer loyalty.

Followdesignatedcustomer route as defined by routing software tools.

Document standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service.

Identify continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities.

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