Front Desk Support, Residence & Conference Operations

Front Desk Support, Residence & Conference Operations

Primary

Purpose:

The incumbent will provide clerical support within the Residence Services Office and act as the first point of contact with residents, prospective residents, parents, conference guests and staff, providing high level customer service providing quality customer service on evenings, weekends and days as needed to accommodate Residence and Conference Operations.

Nature of Work: Reporting to the Assistant Manager, Residence Operations, the incumbent is expected to assist with the preparation and coordination of Conference and short stay guests accommodations, the Fall student move-in process, booking accommodations, lockout support, along with providing clerical support to the Residence Services team. The successful candidate will greet and assist all guests promptly, provide accurate information, and direct inquiries appropriately.

Key responsibilities include managing front desk operations, answering phones and emails, prepare for upcoming conferences and guests, coordinating visitor check-ins, processing payments and supporting administrative tasks for the Residence Services team. Maintaining confidentiality of all information and materials is essential, as is promptly communicating any issues or concerns to the immediate supervisor.

The incumbent is also expected to collaborate with others as required to complete assignments and support team efforts and projects as directed. The incumbent will be expected to have strong customer service experience and skills, organization and communication skills and meet deadlines; comply with all relevant legislation, regulations, policies and procedures and participate as an active and supportive member of the Residence Services Office.

Typical Duties: Acting as the first point of contact, the incumbent will provide exceptional face-to-face, phone and email customer service and support; handle regular phone inquiries, work with conference, short stay guests and students to provide support. Will be accountable to the Consumer Services Team Charter and is aligned with its purpose, vision, and values, holding themselves and each other accountable to these guiding principles.

Qualifications:
Education: High school diploma or equivalent. A combination of education and experience will be considered.

Experience: Experience in the hotel industry, educational and/or property management environment where rent or rental issues were handled will be considered an asset. A combination of customer service and administrational experience is required, along with proven typing speed. Must be bondable. Knowledge of the Persona electronic locks system and Star Rez database system is a definite asset.
The successful candidate will be asked to provide a criminal record and vulnerable sector check from the Saskatoon Police Services at the onset of employment.

Skills: Dedication to providing exceptional customer service and support skills, proven verbal and written communication skills and basic computer skills are essential with emphasis on experience with Microsoft Office software. Effective organization and time management skills; attention to detail; demonstrated ability to work effectively both as part of a team and individually; the ability to excel in a fast-paced work environment, including the ability to show initiative and proficiency in all facets of clerical and secretarial work.

Be sure to apply online with cover letter and resume as emailed applications will not be accepted.

Please apply at your earliest convenience, interviews will be ongoing and posting will be closed when opening has been filled.