Case Management Assistant Client Services

Position: Case Management Assistant for Client Services
Join as a Case Management Assistant, focusing on enhancing client services and managing communications. This role supports Case Managers and ensures efficient client recovery plans.

In this assistant role, you will respond to client inquiries, manage claim documentation, and maintain active communication with healthcare professionals. Your organization will help streamline the appointment process and aid in required decision-making for claims management, ensuring comprehensive client support every step.

Key Responsibilities:

• Respond promptly to client and employer inquiries

• Document and manage Case Managers’ work queues

• Prepare claim summaries for Case Managers' review

• Coordinate referrals and appointments effectively

• Monitor claim assignments and maintain balanced workloads

Requirements:

• Two years of relevant post-secondary education

• At least one year of direct service experience

• Proficiency in relevant acts and regulations

• Strong communication and interpersonal skills

• Ability to maintain confidentiality and handle sensitive information

Support the case management process and improve client outcomes in this integral position.
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