Process Excellence Specialist

Process Excellence Specialist

Kitchener or Sault Ste. Marie, Corporate Office
Regular Full-time

Posting#: 26-40

Location:

Corporate, Kitchener or Sault Ste. Marie

Reports to:

Director Retail Operational Excellence
Job Type: Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Process Excellence Specialist is responsible for leading and supporting enterprise-wide process improvement initiatives using Lean Six Sigma methodologies. This role will analyze processes, identify opportunities to improve operational efficiency, reduce bottlenecks, enhance member experience, ensure regulatory compliance and compliance to YNCU policies and procedures, and drive measurable performance improvements.

This is a highly collaborative position that works cross-functionally with business units across the credit union to optimize workflow, support automation, serve as a change agent, coach, and facilitator to embed a culture of continuous improvement.

• Lead end-to-end process improvement initiatives using Lean Six Sigma, and continuous improvement tools (e.g., DMAIC, BPM, value stream mapping, root cause analysis).
• Identify inefficiencies, risks, and opportunities for improvement across member-facing and back-office processes.
• Analyze operational data to quantify issues, establish baselines, and track performance improvements. Monitor the sustainment of process improvement initiatives.
• Develop future-state process designs that align with strategic goals and regulatory requirements.
• Roll out process improvements across multiple sites and support the development and delivery of training materials in partnership with learning and development.

• Facilitate cross-functional workshops, kaizen events, and process mapping sessions.
• Manage multiple improvement projects simultaneously, ensuring timelines, scope, and outcomes are met.
• Collaborate with business owners to define project charters, success metrics, and implementation plans.
• Support change management efforts to ensure sustainable adoption of improvements.

• Partner with leadership, administration and frontline teams to improve member experience, service quality, and turnaround times.
• Ensure process improvements align with credit union values, member-centric culture, and overall strategy and risk tolerance.
• Consistently communicate project status, results, and benefits clearly to stakeholders at all levels.

• Ensure redesigned processes comply with applicable regulations, internal controls, and audit standards.
• Identify and mitigate operational risks during process changes.
• Support documentation of standard operating procedures (SOPs) and controls.

• Coach and mentor employees on Lean Six Sigma principles and problem-solving techniques.
• Challenge current state by continuously looking – internally and externally – for best practices and areas of improvement.
• Promote a culture of data-driven decision-making and continuous improvement.
• Develop and deliver training or awareness sessions on process improvement tools.

This position is for an existing vacancy within our team.

• Lean Six Sigma Green or Black Belt accreditation
• Post‑secondary diploma/degree in the field of Business, Operations Management, Engineering or an equivalent combination of education and experience
• Minimum five (5) years of experience in implementing and integrating process improvements within a member/customer facing business
• Experience working in financial services or credit union is an asset
• Experience working with Agile methodology is an asset
• Confident, polished communication skills – comfortable engaging senior decision makers…