Operations Business Analyst at Rogers

Maximize operational efficiency as an Operations Business Analyst with Rogers in Brampton, ON. Drive data-driven decisions and support business processes for enhanced performance.

In this full-time role, you will report to the Senior Manager, Operations Support. Your responsibilities will involve automating reports, analyzing data trends, and supporting leadership with insights. Engage in continuous improvement initiatives while collaborating with a diverse team to evaluate call performance and optimize operations.

Key Responsibilities:

• Automate operational and performance report generation

• Analyze data sets to identify operational trends

• Prepare insights and recommendations for leadership

• Develop dashboards and presentation materials

• Drive optimization initiatives in service delivery

Requirements:

• Experience with SQL and Microsoft Excel

• Proficiency in data analysis tools like Tableau

• Strong analytical skills for complex data

• Understanding of call center operations

• Excellent communication and organizational skills

Leverage your analytical skills and join Rogers to influence decision-making and drive efficiency across operations.
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