Manager, Ops
Job in
Saskatoon, Saskatchewan, S7W, Canada
Listed on 2026-06-12
Listing for:
Rogers Communications
Full Time
position Listed on 2026-06-12
Job specializations:
-
Business
Operations Manager, Business Analyst, Business Management, Supply Chain / Intl. Trade -
Management
Operations Manager, Business Analyst, Business Management, Supply Chain / Intl. Trade
Job Description & How to Apply Below
Growth & Development Opportunities
We are committed to connecting Canadians through unique partnerships, our world‑class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate.
If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!
Who We're Looking For
Reporting to the Senior Manager, Operations Support, the Manager, Operations Support is responsible for leading national operational support strategies that enable consistent execution of business priorities and achievement of key performance indicators. This role provides leadership across performance/scorecard management, planning, reporting, and cross‑functional coordination to ensure operational delivery is aligned with organizational goals. Through data‑driven insights, continuous improvement, and strong stakeholder partnership, the Manager, Operations Support helps drive efficiency, consistency, and sustainable performance across National Call Centre operations.
Location
We are open to hire for our Calgary, Edmonton, Burnaby, Vancouver, Winnipeg, Fredericton, Moncton, Halifax, Brampton, Toronto, Montreal or Saskatoon location.
What You’ll Do
Lead national operations support strategies that drive execution against business priorities and KPI targets.
Oversee performance management processes, including KPI monitoring, trend analysis, and operational reporting.
Translate national strategic direction into actionable operational plans for frontline and support teams.
Identify performance gaps, operational risks, and improvement opportunities, and lead action planning to address them.
Partner with cross‑functional teams to ensure alignment between business strategy, workforce planning, and operational delivery.
Support demand forecasting, capacity planning, and resource optimization to enable efficient service delivery.
Drive consistency and standardization across operational processes, tools, and reporting practices.
Provide leadership with actionable insights and recommendations to improve performance and support decision‑making.
Lead continuous improvement initiatives that enhance customer experience, employee effectiveness, and operational efficiency.
What You Bring
Excellent planning, problem‑solving, organizational, and time‑management skills, with the ability to manage multiple priorities in a fast‑paced, evolving environment.
Strong understanding of call centre operations, including KPI management, demand forecasting, capacity planning, workforce optimization, productivity, service levels, and customer experience drivers.
Proven ability to analyze performance data, identify trends and root causes, and translate insights into actionable recommendations that drive operational improvements.
Effective stakeholder management and communication skills, with the ability to clearly present insights, risks, and recommendations to leadership and cross‑functional partners.
High attention to detail, with strong intellectual curiosity and a continuous improvement mindset focused on simplifying processes and improving outcomes.
Experience supporting performance management routines, including KPI tracking, reporting, and trend analysis at both team and national levels.
Demonstrated ability to assess and improve business processes, driving consistency, efficiency, and standardization across operations.
Self‑starter with the ability to work independently, take initiative, and deliver with a high degree of accountability and ownership.
What’s in it for you?
Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
Discounts:
Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items,…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×