Policy System Specialist

Company: CGIC
Department: 0

Employment Type:

Temporary Full-Time (6 months)
Work Model:
Hybrid (2 days in office)
Language:
Bilingualism in English and French is an asset.

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our P&C Pricing and Segmentation team is considered an industry leader in the application of actuarial science. Our diverse, skilled team is action-oriented and strives to proactively deliver effective solutions and results. Our success is enhanced by forming strategic partnerships and continuously surpassing the industry in the advancement of science and analytics.

As the Policy System Specialist, you will take a leadership role in researching, analyzing, and driving policy and billing system changes at an organizational level. You will provide policy system expertise and have a depth of knowledge on system functionalities, integrations and capabilities across all product lines, for multiple companies. You will provide leadership in developing and maintaining the strategy, roadmap and health related to the business and technology policy system needs.

You will be responsible for supporting operational performance and success of policy systems. You will provide policy system expertise to all products, programs and initiatives, manufacturing projects and implementations. As the Policy System Specialist, you will provide policy system expertise and support to other business areas within the organization.

• Support the health of the policy administration systems by researching, analyzing, identifying, and quantifying potential solutions to problems/issues.
• Proactively monitor policy/billing system external activities to identify potential impacts and emerging issues which could impact system health, capabilities, and deliverables.
• Lead research, evaluate and author key recommendations facilitating delivery of the policy system strategy.
• Act as a resource that will build and maintain strong relationships with business partners and team members.
• Provide recommendations, alternatives, solutions for policy/billing documents and/or letters, which will support our strategic initiatives, improve client experience, and provide operational efficiencies.
• Provide guidance and subject matter expertise to project teams working on policy administration system development. This includes acting as a SME on policy/billing system accountabilities in the development, maintenance and enhancement of our business and technology functionalities.
• Responsible for creating and managing the Policy Systems backlog and leading the completion of the Business Value Canvas while supporting the accountabilities within Agile Projects.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You have 2-3 years of relevant experience with systems and production knowledge.
• You have a degree in Business, Information Technology or Computer Science.
• You have or are working towards your Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP).
• You have extensive knowledge of Policy Administration Systems processes and procedures and a strong knowledge of systems development.
• You have a working knowledge of system applications (i.e. Policy Center, Billing Center, Claims Center, AS400, JIRA, MessagePoint, Admin Zone).