Bilingual Commercial Contracts Specialist; English​/French

The Opportunity

The Commercial Contracts Specialist owns the full contract lifecycle for Procom across both the Consulting and Workforce lines of business. This role is introduced as a dedicated commercial negotiation capability to extract the contracting function from Account Managers, who face an inherent conflict of interest between preserving both new and existing client relationships and negotiating firm‑favourable terms. The Specialist partners with Account Managers on the front end of client engagements, is introduced to the client as a commercial subject matter expert and then owns the negotiation process through to execution.

The role reports to the CRO within the Growth Office with a dotted line to the General Counsel, signaling to the sales organization that this function exists to enable revenue, not to create bureaucratic friction.

• Lead all MSA, SOW, and rate card negotiations with clients across Consulting and Workforce, balancing commercial position with client experience
• Negotiate contract terms within a defined authority band established by Legal and the Senior Leadership Team; escape non‑standard positions through the appropriate approval path
• Manage the end‑to‑end contracting process from initial client introduction through executed agreement, including renewals and amendments
• Maintain pace and urgency in the negotiation cycle to minimize friction and delays
• Maintain deep working knowledge of Procom’s standard commercial and legal terms, target positions, and acceptable negotiation ranges as defined by Legal and SLT
• Identify commercial risks in client‑proposed terms and recommend mitigation strategies before escalation
• Encourage consistency of contract terms across channels, LOBs, (where applicable, and client segments to the greatest extent, in order to prevent margin leakage from ad hoc concessions
• Partner with Account Managers to create a seamless client experience where the AM retains the relationship and the Contracts Specialist owns the commercial negotiation workstream
• Serve as the primary liaison between the sales organization and Legal, translating commercial intent into contractually sound language and vice versa
• Build trust with the sales team by demonstrating that the Contracts function facilitates and accelerates deals allows them to focus on sales
• Enter contract expiry dates into the client portal upon execution to enable automated renewal notifications
• Coordinate with Legal’s administrative support to maintain the contract repository and ensure document accessibility
• Track negotiation cycle times, identify recurring bottlenecks, and recommend process improvements to reduce time‑to‑execution

• 5+ years of commercial contract negotiation experience in professional services, IT outsourcing, staffing, BPO, or adjacent industries
• Demonstrated experience negotiating MSAs, SOWs, and rate‑based commercial agreements with enterprise clients
• Direct experience interfacing with client procurement and/or legal teams during negotiations
• Post‑secondary education in business, law, or a related discipline (or equivalent professional experience)
• Bilingual fluency in English and French (spoken and written) – required for serving Procom’s full client base across English‑ and French‑speaking markets
• Strong understanding of commercial contract structures including rate card & rebate structures, indemnification, liability caps, and payment terms
• Proven client‑facing presence with the ability to represent the organization credibly in negotiations with senior procurement and legal counterparts
• Ability to work within defined commercial authority bands and exercise sound judgment on when to escape
• Strong communication, facilitation and influencing skills to effectively engage internal and external stakeholders at all levels
• Remains grounded, adaptable, and solutions‑focused while managing multiple priorities in a dynamic environment
• Proven conflict resolution skills
• Demonstrated ability to manage multiple priories and work with cross‑functional teams
• Strong analytical skills with the ability to spot inconsistencies, gaps, and ambiguities in draft agreements