Relationship Manager III, Business Banking

Work Location: Saskatoon, Saskatchewan, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $92,100 - $130,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they evolve in their role. The base pay actually offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to discuss compensation with your recruiter for more specific details.

The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. The role builds new relationships and deepens existing customer relationships for both credit and non-credit products/services, develops a shadow portfolio of target businesses, and works closely with internal and external subject matter experts or lending advisory groups.

• Continuously deliver exceptional customer service at every interaction and execute plans to improve the customer experience.
• Lead all aspects of relationship management for an assigned portfolio.
• Act as a confident business banker, meeting customer needs with creative products and solutions.
• Use sales platforms to understand customers’ target needs, industries, and markets.
• Grasp customers’ operating environment and structure financing, cash management, and overall business needs to add value.
• Maintain deep expert knowledge of the market, customers, and broader economic factors.
• Develop and maintain centre of influence strategies and relationships.
• Identify referral opportunities to internal Bank partners that meet customer needs.
• Enhance the TDBG brand by participating in networking events.

• Develop and implement sales strategies to attract, acquire, and retain customers and business development opportunities, increasing profitability while aligning with risk profile.
• Build new relationships and deepen existing ones by following the Business Banking Relationship Methodology (BBRM).
• Promote and offer the full suite of products, services, and banking capabilities.
• Meet or exceed business targets.
• Negotiate to maximize profitability of relationships within customers’ risk profile.
• Contribute to credit applications with high-quality risk assessment, credit structure, due diligence, and presentation.
• Oversee account management to ensure monitoring and adherence to guidelines and limits.
• Understand market and industry within the portfolio to provide value-added service while mitigating risk.
• Refer to other business partners inside Business Banking and across TDBG; respond to reciprocal referrals.
• Protect the organization’s interests by managing risks and escalating non-standard, high-risk transactions as necessary.
• Ensure compliance with regulatory and operational risk requirements.
• Assume responsibility to minimize operational and regulatory risk through compliance with the Bank and industry Code of Conduct.
• Develop productive relationships with external partners to identify new business opportunities.

• Participate fully as a member of the team, supporting a positive work environment that promotes service, quality, innovation, and teamwork, and ensure timely communication of issues.
• Provide thought leadership or industry knowledge for one’s expertise area and participate in knowledge transfer within the team and business unit.
• Stay current on emerging trends and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management, development activities, and cross-training within the team.
• Keep others informed about project status, progress, or other relevant day-to-day information.
• Provide mentorship by sharing knowledge and best practices.
• Lead, motivate, and develop relationships with internal and external business partners to create productive…