Change Management Analyst

The role

We’re looking for a Change & Communication Analyst to support the people side of technology-driven change initiatives within the Digital & Technology division. This role is ideal for someone early in their change or communications career who thrives in a quick‑paced environment, enjoys turning complexity into clarity, and is motivated to help people successfully adopt new tools, processes, and ways of working.

Partnering closely with the Manager, Change Management, the Analyst will play a hands‑on role in executing change and communication activities that drive awareness, understanding, and adoption across the organization.

• Support the development and execution of change management and communication plans for technology‑related initiatives (e.g., new tools, system enhancements, process changes)
• Assist with stakeholder identification and basic change impact assessments across people, process, and technology
• Draft, edit, and coordinate employee‑facing communications including emails, presentations, FAQs, toolkits, job aids, and intranet content
• Collaborate with project managers and technical teams to ensure change activities are aligned with overall project plans
• Help coordinate change readiness activities such as information sessions, workshops, and training communications
• Act as a liaison between technical teams and business partners to support understanding of upcoming changes
• Assist in maintaining change artifacts such as trackers, timelines, and communication schedules
• Support measurement activities by tracking engagement, feedback, and adoption indicators
• Identify potential risks or areas of resistance and escalating appropriately to the Change Manager

• Build strong working relationships and collaborate across teams
• Enjoy writing, storytelling, and creating materials that make information easy to understand
• Be highly organized and comfortable managing multiple priorities at once
• Be curious, adaptable, and eager to learn and grow in the management discipline
• Be comfortable supporting senior leaders while still rolling up your sleeves to execute

Experience

• Bachelor’s degree in Business, Communications, Technology, Organizational Development, or related field
• 3–5 years of experience in change management, internal communications, project coordination, or transformation initiatives
• Foundational understanding of change management principles and practices (e.g., ADKAR, stakeholder engagement, impact analysis)
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a dynamic environment
• Experience working with cross‑functional teams

Preferred Experience

• Exposure to technology or digital initiatives (e.g., system implementations, new tools, process changes)
• Introductory change management training or certification (Prosci fundamentals or similar)
• General familiarity with AI concepts and workplace use cases or demonstrated curiosity and willingness to learn, particularly in the context of organization‑wide AI initiatives

Bachelor’s degree in Communications, Business, Public Relations, Organizational Development, or a related field.

• Change management concepts and adoption approaches
• Communication and graphic design tools (e.g., PowerPoint, Canva)
• Digital platforms and collaboration tools
• Basic project management principles
• Awareness of organizational culture and employee experience considerations

• Comfortable creating short learning videos using Clipchamp for voice or screen capture and Canva for editing and visuals
• Strong written and verbal communication
• Writing and content development for multiple audiences
• Organization and planning across multiple initiatives
• Presentation development
• Collaboration and relationship building
• Problem solving and adaptability
• Attention to detail and multitasking

• Ability to communicate clearly and concisely, translating complex information into plain language
• Ability to support the development and execution of communication and change plans
• Ability to create a variety of content types (emails, presentations, FAQs, visuals, short videos) for different audiences
• Ability to manage competing priorities while maintaining quality and accuracy
• Ability to effectively use collaboration, communication, and presentation tools
• Ability to work independently while partnering closely with a senior Change Manager
• Ability and willingness to learn foundational AI concepts to support communications, engagement, and enablement during an organization‑wide AI launch
• Ability to support the creation of lightweight learning content (e.g., short videos, visuals, walkthroughs) to help employees understand new tools or initiatives